AI

Calling all Awesome Admins! Dreamforce 2025 is your moment to build boldly and help shape the future of the Salesforce platform. Join us October 14-16, 2025, in San Francisco—or tune in on Salesforce+—to unlock unprecedented success with the power of trusted AI, real-time data, and CRM. Dreamforce is where admins become strategic leaders, expand their […]

If you’ve ever struggled to understand what your AI agent actually did in a conversation, or why it missed the mark, you’re not alone. AI solutions promise better experiences, but too often, Salesforce Admins and agent builders are left in the dark without clear ways to monitor performance or improve the customer journey. Poor agent […]

One of the challenges of the AI revolution is simply keeping up. Technology evolves quickly: Interfaces get updated, models change in terms of performance, precision, and sometimes even tone and personality. Completely new functionality is being added to agents at a breakneck speed. For Salesforce Admins, keeping up with new concepts and terminology can definitely […]