This week on the podcast we talk to Salesforce Admin at Salesforce- Jordan Mangini. Jordan is a Senior Application analyst at Salesforce with a BS in Computer Science. Jordan talks us through his journey to Salesforce- hint: he loves math! As well as gives us some insight into how Salesforce manages user requests. The key takeaway here for Admins is this: you (admins) have a complete view of the system and the process- often users do not have the same view. Jordan walks us through how managing user requests often involves expanding the user’s understanding of the process and how their request fits in.
In addition Jordan gives us his 3 keys to Admin success which are…. (you will just have to listen).
This is you chance as a community to shine and be featured on the podcast! If you are active in the Salesforce Success Community, a blogger, or on twitter we will be highlighting posts that are helping Admins become #AwesomeAdmins. And if you find a post that was helpful to you, or want to suggest it for the show be sure to tweet or post it to the success community using the hashtag- #AwesomeAdmin . Check out what other Admins are saying by following the hashtag #AwesomeAdmin on Twitter.
Let’s see who the AwesomeAdmin is this week!
Thanks to SteveMo for pointing this awesome extension out, where you can now use your favorite emoji to enhance your Chatter posts. Also a great way to drive adoption & make Chatter more fun for your users!