The Salesforce community is growing at a rapid pace, with over 1 Million members in the success community it’s only picking up pace. In order to keep up with all the great work that the community is doing the Salesforce team is growing and we want to introduce you to the team that supports us in the community. In addition to talking to the new staff we also talk about how Salesforce has moved the Dreamforce Community to the Success Community. And the massive innovation of moving Erica’s team to products because we are all passionate about Salesforce products.
Community and Social Media enthusiast with 8+ years in the space. Responsible for a community with over 975,000 users, 250,000 unique logins a month and 25,000 posts and comments per month. Created and run a world-class Salesforce MVP program for the top 1% of our community members across all of our social channels including Answers, User Groups, Twitter and Facebook.
Advocacy Program Manager at Salesforce, working primarily around the Salesforce MVP program and User Groups. Need I say more?
Advocacy Program Coordinator at Salesforce working out of the SF office at One Market Plaza. Focusing on MVPs and User Groups. Coming from a background in marketing, community building, large-scale events, and corporate communications. Interests include charcuterie plates and the great outdoors! Past positions include Corporate Sponsorships with the Boston Red Sox and Event Manager for Food Truck Festivals of New England. Follow her @mollymass
As Director of Community Engagement at salesforce.com, Phoebe’s responsible for creating, implementing, leading, measuring and improving programs that engage and empower our Success Community. She’s the new “face” to the Success Community and the voice of the customer back to salesforce.com. Prior to joining salesforce.com, Phoebe was Director of Enterprise Social Collaboration at ADT responsible for leading adoption, community management, engagement and communications strategies for ADT’s Chatter network. She’s nuts about comedy (Ricky Gervais, Louis C.K.), music (everything from Wu-Tang Clan to Nina Simone) and reading (Godin rocks). This Jersey girl currently lives in South Florida and can’t wait to make the move to the San Francisco Bay Area soon!
As Director of Community Enablement at salesforce.com, Kristie’s immediate will be to focus on creating a stronger process and engagement framework to help channel Idea Exchange feedback into our product strategy. Prior to her current role, she drove our Feature Retirement strategy, working cross functionally with Products, CFL and other departments to successfully retire features with minimal customer impact and internal disruption. Kristie has also held roles as a Premier Support Manager and in M&A and Strategy