Adoption can mean different things to different people. Aligning on the right measures is critical to success and will drive not only acceptance of Salesforce but the achievement of key business goals. By ensuring that adoption is defined by key business metrics, Admins become the keystone to a successful software rollout and a bridge to greater success for the company.
- Shape adoption strategies around key business objectives
- Craft leading, leaning and lagging metrics that support the business objectives
- Communicate key new features and releases in the language of the business