Alicia Williams

Alicia is a technical writer for Service Cloud and the Salesforce Console. She’s been with Salesforce since 2014 and writes help, API doc, Trailhead, video content, and more.

New Lightning Resources for Service Cloud Admins

We’ve got great news for Service Cloud Admins that are looking to make the move to Lightning Experience. Maybe you have a customized Service Console in Salesforce Classic or maybe you’ve been putting off your transition. Not sure where to start? We’ll help you get started! As you start working with the Summer ’18 release, […]

READ MORE