Gavin Austin

Gavin Austin is a Principal Technical Writer at Salesforce, where he’s been writing a variety of content for nearly 14 years. He frequently speaks at conferences and has been helping people better understand chatbots.

Gear Up for Chatbots

Bots are hot. Lately, everyone seems to be talking about them. But what’s a chatbot and why should you care? As an Admin, what do you need to know before you get started with chatbots? This post will answer those questions for you and take some of the hype out of all the bot banter. […]

READ MORE