John Maxey

I have been at Salesforce for over 18 years, with a background in Customer Support and Product Management for Help and Trust. My focus has always been to drive customer success through personalized engagements and products.

Introducing My Trust Center: Personalized Trust and Status

Introducing My Trust Center: A Personalized Approach to Trust and Status

Picture this: It’s release week. You’re prepping your orgs, coordinating with your stakeholders, and keeping a close eye on maintenance windows. Suddenly, your inbox is flooded with status alerts. You pause everything to sift through them, manually cross-referencing your specific instance names against hundreds of global updates, only to realize that none of those alerts […]

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