Karthik Shankar

Karthik is a Director of Product Management in Service Cloud and manages Field Service Lightning.

Have Field Operations? Set Up Field Service Lightning

So your organization has a team out in the field servicing your customers – they could be hard-hat-wearing, wrench-carrying technicians that fix anything from street lights to elevators or they could be home healthcare nurses or they could be associates that get documents to your customers. It does not matter what they do, what matters […]

READ MORE