Sri Srinivasan

Sri Srinivasan is the Senior Director of Information Security at Salesforce, leading global security and customer trust initiatives with over 17 years of experience across various sectors. A recognized thought leader, he frequently speaks at major industry events like Dreamforce and Tableau Conference, sharing insights on securing AI implementations and building scalable security programs.

Best Practices for Building Secure Agentforce Service Agents

Best Practices for Building Secure Agentforce Service Agents

Agentforce is transforming the way businesses manage customer interactions by automating conversations across channels like chat, email, and phone. With AI-powered agents capable of resolving issues, answering questions, and executing actions on behalf of customers, organizations can significantly boost productivity by streamlining tasks that once required considerable time and resources, such as customer support and […]

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