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Service Cloud with Purvi Desai

Today on the Salesforce Admins Podcast, we’re chatting with Purvi Desai, Director Product Marketing for Service Cloud. We learn how admins can get started with this amazing product. Join us as we talk about how to use personas to help you configure service cloud, the amazing powers of macros, and some product marketing insights about […]

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Getting to Know Work.com with Wade Wegner

Today, we’re joined by Wade Wegner, SVP Developer Platform at Salesforce and Product Leader for Work.com. We learn about the new collection of tools and resources, built on the Salesforce platform, to help businesses navigate the reopening process safely and responsibly. Join us as we talk about how Wade and his team were able to […]

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Flow Builder & Automation with John Kucera

Today on the Salesforce Admins Podcast, we bring on John Kucera, a Product Manager at Salesforce. We find out all the latest and greatest things that Flows are capable of and why it’s worth it to make the switch from Process Builder. Join us as we talk about the new live ListViews feature, how you […]

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Salesforce Optimizer with Niket Trivedi

Today on the Salesforce Admins Podcast, we’re talking with Niket Trivedi, the Product Manager for Salesforce Optimizer at Salesforce. We find out what’s new for Salesforce Optimizer in Summer 20, and it turns out there’s a lot going on. Join us as we talk about what went into converting a PDF report into an app, […]

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In-App Guidance with Tim Dubois

Today on the Salesforce Admins Podcast, we bring on Tim Dubois, the Product Manager for In-App Guidance at Salesforce. We learn how admins can take advantage of this cool feature and some best practices for creating these cool prompts. Join us as we talk about best processes for floating prompts versus docked prompts, how to […]

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Best Practices for Building Formulas with Eric Praud

Today on the Salesforce Admins Podcast, we’re talking to Eric Praud, a Service Cloud Delivery Manager at Ladbrokes Coral Group. We discuss best practices for building formulas and how to ask and answer questions on the Salesforce community. Join us as we talk about why you need to learn things with the mindset that you […]

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Get Out of Your Own Way with Yves Stewart

Today on the Salesforce Admins Podcast, we’re joined by Yves Stewart, a Salesforce Consultant at Slalom. We learn how to get out of your own way and dig into your problem. Join us as we talk about why you just need to get started, the importance of surrounding yourself with the platform, and the importance […]

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Salesforce for Good: The Community at Large with Ryan Ozimek

Today we have the final episode of the Salesforce for Good mini-series on the Salesforce Admins Podcast. These special episodes are hosted by Marc Baizman, Senior Admin Evangelist at Salesforce, and nonprofit veteran. Today, we talk to Ryan Ozimek, CEO of Soapbox Engage, to discuss how he’s organizing the community to support each other. Join […]

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