Key business problem: In order for the National Aquarium to reopen during the COVID-19 pandemic, we needed guests to make advance reservations so that we could limit the number of guests in the building to allow for social distancing. Background: In order to enter the National Aquarium, people need to purchase tickets. General Admission ticket […]
Adoption. It’s the one word that never seems to fade wherever you may stand in your customer journey. And it’s no wonder why: Understanding how to help your organization and end users adopt, or start using and loving their Salesforce product in a way that’s valuable to your unique organization, is the quickest way to […]
The right level of user access is critical to security, and as an #AwesomeAdmin, you play a key role in strengthening the security of your org. With many of us working from home these days, hackers are increasing their efforts with phishing attacks targeting user credentials. The cybersecurity threat landscape is always evolving to include […]
