Your customers talk to AI every day. They ask their phones for directions, tell their smart speakers to set timers for cooking, and expect voice interfaces to be available for questions. But when they call your contact center, they end up in a queue. As a Salesforce Admin, you’re the one who decides how your […]
Today on the Salesforce Admins Podcast, we talk to Parth Sevak, Director of Technology and Principal Architect at Incepta. Join us as we chat about how Parth built a multi-agent system designed to connect surplus food with the people and organizations that need it the most and won the Agentforce for Good Grand Prize at […]
Admins in the Agentic Era is a series exploring how Salesforce Administrators are evolving in the era of AI, automation, and autonomous systems. We spotlight leaders who are experimenting, advising, and redefining how modern systems are built, governed, and scaled. In Conversation with Nicole Pomponio Nicole is a Delivery & Operations Leader at SaltClick and […]
You build and manage trusted solutions on the Salesforce Platform. You configure, automate and optimize Salesforce to ensure org health and maximize value. Core responsibilities include managing Salesforce users, data, security, analytics, and products.
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