Discover Winter ’21 Release features! We’re sharing release highlights for admins and developers, curated and published by Salesforce product experts, as part of Learn MOAR. Follow and complete a Learn MOAR Winter ’21 for Admins or Developers trailmix by October 30 to earn a special community badge and enter for a chance to win a […]
Did you know ? that you can now support your end-users as they adopt change and new features where and when they need it most while in the flow of work? In-App Guidance is the low code way to support change management and adoption within your org. It’s sure to become a key part of […]
Did you know ? with the Spring ’20 Release, Admins can now empower their end-users to merge cases? This will help your Customer Service agents consolidate duplicate cases. It will also support clean data and accurate case history about your clients. In this video you will learn: How to enable case merge in your org […]
Hey #AwesomeAdmins! Every Tuesday this month, we will talk about the awesome TDX sessions we saw last month. We realize you may not have a whole day to set aside for learning, but we bet you can find 30 minutes this week (and next week, and maybe the week after that!). ? Admin Episode: How […]
Hey #AwesomeAdmins! Every Tuesday this month, we will talk about the awesome TDX sessions we saw last month. We realize you may not have a whole day to set aside for learning, but we bet you can find 30 minutes this week (and next week, and maybe the week after that!). ? Admin Episode: Build […]
In times of crisis, Artificial Intelligence (AI) is more important than ever. As admins, we want to continue to drive productivity, focus on the right tasks, and enhance business processes. This may look like: Prioritizing customer questions and cases to the right teams Quickly resolving common customer service questions with bots Predicting cash flow and […]
Watch Gordon walk us through his innovative solution in the “How I Solved This” video series, and read all the details in the post below.
For some of us, artificial intelligence seems like a cool concept that we just don’t have the means or time to incorporate at our companies. But, what if it wasn’t super time-consuming? What if it was free? That would mean it’s time to investigate, right? Great! Because now, as of the Spring ’20 release, all […]
Six years ago I transitioned from working in a busy and bustling downtown office to being a full-time remote worker. I loved working in the office with my colleagues, but telecommuting provided me the opportunity to live in a different location, get a dog, and remove daily travel friction. I love telecommuting, but it was […]
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