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In-App Guidance Walkthroughs from Salesforce Labs

🧐 Did you know that you can now quickly guide your end users as they adopt change and new features where and when they need it most while in the flow of work? Predefined walkthroughs are the fast and low code way to support change management and adoption within your org. In this video you […]

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Learn MOAR winter 21

Learn MOAR with Winter ’21 Release Highlights for Admins 💜

Discover Winter ’21 Release features! We’re sharing release highlights for admins and developers, curated and published by Salesforce product experts, as part of Learn MOAR. Follow and complete a Learn MOAR Winter ’21 for Admins or Developers trailmix by October 30 to earn a special community badge and enter for a chance to win a […]

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Guide Your End User Where & When They Need It

Did you know 🧐  that you can now support your end-users as they adopt change and new features where and when they need it most while in the flow of work? In-App Guidance is the low code way to support change management and adoption within your org. It’s sure to become a key part of […]

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Enable Case Merge to Support Cleaner Data in Your Org

Did you know 🧐 with the Spring ’20 Release, Admins can now empower their end-users to merge cases? This will help your Customer Service agents consolidate duplicate cases. It will also support clean data and accurate case history about your clients. In this video you will learn: How to enable case merge in your org […]

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Learn AI with Salesforce: Skill Up to Build a Smarter Business

In times of crisis, Artificial Intelligence (AI) is more important than ever. As admins, we want to continue to drive productivity, focus on the right tasks, and enhance business processes. This may look like: Prioritizing customer questions and cases to the right teams Quickly resolving common customer service questions with bots Predicting cash flow and […]

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Tips and Tricks for Telecommuting Success

Six years ago I transitioned from working in a busy and bustling downtown office to being a full-time remote worker. I loved working in the office with my colleagues, but telecommuting provided me the opportunity to live in a different location, get a dog, and remove daily travel friction. I love telecommuting, but it was […]

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