I learned about the Salesforce community the hard way. I pretty much tripped and fell into a Salesforce role in 2014 after the company I worked for was acquired. I had no background in technology, having graduated with a degree in Leisure Studies and worked in various administrative roles. I stepped into a Solutions Specialist […]
Raise your hand if you’ve ever been asked, “What does a Salesforce Administrator do?” Raise your hand again if you’ve struggled to answer this question. Me too. As a Salesforce Admin, you wear many hats. And sometimes, it can be difficult to articulate everything your role encapsulates, your experience, and the value you add to […]
Here’s a situation we can all recall: You have to give a presentation, and it’s time to start creating the slide deck. You begin by opening PowerPoint, making a title slide, putting some bullet points on the intro slide, and inserting a cute picture — and then you hit a wall. You give yourself kudos […]
The truth is: You are already doing design tasks. Your process inherently uses design whether or not it’s on your resume. Choosing a layout? That’s user interface (UI) design. Timing newsletters? That’s user experience (UX) design. Aligning color palettes to branding? That’s graphic design. Weaving design considerations into admin decisions has likely become automatic in […]
We’ve got a new episode of “No Silly Questions,” where we get expert answers to any questions you may have about Salesforce. No matter how silly you think your question is, we’ve got an answer! One thing we know is that there’s no such thing as a silly question — especially in the Trailblazer Community, […]
At some point in your admin journey, you will be involved in or lead a project. These two skill sets are in high demand, and the combination of the two creates a powerful and productive duo! But you don’t need to wait for that big project to focus on project management. Every admin can begin […]
“What is business value?” To me, it’s being described as a ‘wizard’ by my Salesforce users and making their lives easier every day by being an #AwesomeAdmin. However, it’s not unusual to hear from people within a company that they don’t actually understand what a Salesforce Administrator does, or how exactly they add value to […]
I enjoy talking with aspiring Salesforce Admins about their Salesforce journeys. One of the first questions I often get asked is, “How did you find your first job in the Salesforce ecosystem?” Honestly, in my case, there was a great deal of luck involved — but as the saying goes, luck is what happens when […]
I knew that I wanted to be involved in business since I was 16 years old. However, I didn’t always know how I would contribute. After earning my bachelor’s degree and MBA in Marketing, I turned to Salesforce to develop technology skills, and this created an immediate opportunity for me to change businesses for the […]
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