Moving from Solo Admin to Center of Excellence

Are you a solo admin who is spinning plates trying to get your arms around managing user requests, developing new initiatives and day to day org management? Do you need to think about how to scale your support and training? This webinar will cover how to track your activities, quantify where time is spent and make a business case for additional resources.

Key Takeaways

• Setting up Salesforce to track user requests
• Quantifying the cost of admin support
• Planning for future resourcing