LeeAnne Rimel and Ruchi Kumar in a new episode of "Expert Corner."

Expert Corner: Get Started with Incident Management with Product Manager Ruchi Kumar

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“Expert Corner” is an interactive video series made for our #AwesomeAdmin community. Each episode features Salesforce Product Managers and experts sharing new and upcoming features and functionality for admins.

Join us for an “Expert Corner” chat with Senior Manager of Product Management, Ruchi Kumar. We’ll be discussing how admins can get started with the new Salesforce Incident Management framework in Service Cloud.


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Welcome to another “How I Solved This.” In this series, we do a deep dive into a specific business problem and share how one #AwesomeAdmin chose to solve it. Once you learn how they solved their specific problem, you’ll be inspired to try their solution yourself! Watch how Tom Hoffman, Practice Director with Spark Orange, […]

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