Kate Lessard

Kate is a Lead Admin Evangelist at Salesforce. She began her Salesforce career working for a nonprofit, fell in love with the platform, and never looked back! From Salesforce Admin to Sales Ops Lead to Consultant, she honed her project management and admin skills working in multiple industries. With 18 Salesforce certifications, Kate was heavily involved in the Trailblazer Community before joining Salesforce, and served as co-leader of the Portland, OR Women in Tech group, Communications Lead for Forcelandia, and earned the title of Salesforce MVP. When she’s not diving into new Salesforce features, Kate teaches yoga and enjoys hiking with her husband and 3 dogs.

engaging stakeholders with agentforce

Demo to Deployment: Engaging Stakeholders With Agentforce

As Salesforce Admins, we’ve dived headfirst into Agentforce. We’re building agents in Trailhead, attending workshops like Agentforce NOW, doing hands-on sessions with our Community Groups and at conferences like TDX, and coming up with ideas of how to put agents to work for our individual business need, even bringing that to fruition through events like […]

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Your 5-Step Guide to Successful Agentforce Adoption

Your 5-Step Guide to Successful Agentforce Adoption

There’s been a lot of talk about the Agentforce development lifecycle. As admins, we know that you can’t just jump into building without an implementation plan to guide users to adopt new technology. So how do we get to the development lifecycle and create a partnership between our users, customers, and agents? We build a […]

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Bring the Agentforce advantage to Slack

How Admins Can Bring the Agentforce Advantage to Slack

The evolving admin landscape The Salesforce Admin role is continuously evolving, especially with the integration of artificial intelligence (AI). As Salesforce Admins, we play a crucial role in ensuring our users get the most out of the platform, and sometimes that means adapting to where our users are most comfortable. One such place is Slack, […]

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TDX Highlights: Top Announcements for Admins

Top TDX 2025 Announcements for Admins

Wow! Not only has TDX given us the chance to connect, learn, build, and become Agentblazers together, but there have also been some game-changing announcements in the keynote for admins working with artificial intelligence (AI) in Salesforce.  This year’s keynote follows the story of an Agentforce customer redefining their customer experience with intelligent products and […]

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5 lessons for admins building agents

5 Important Lessons for Admins Building in Agentforce

In my role as Lead Admin Evangelist on the Admin Relations team, I have been dedicating my time to not only learning Agentforce but also building agents and creating demos for Awesome Admins to adopt Agentforce at their organizations. Through the process of building, testing, and refining, I’ve gained some valuable insights that all admins […]

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Prepare for the agentforce specialist exam

Prepare for the Agentforce Specialist Exam

Editor’s note: This post was updated on March 25, 2025, with the latest information and resources. As Salesforce Admins, we have clear core responsibilities that define our day-to-day roles. We manage users, data, and product, provide actionable analytics, and oversee security. But we’re currently in the third wave of the artificial intelligence (AI) revolution: contextual […]

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Introduction to Agentforce for Salesforce Admins

Introduction to Agentforce for Salesforce Admins

What is Agentforce? We are living in the artificial intelligence (AI) era, currently in the third wave of the AI revolution focused on contextual and generative AI and characterized by prompt-based generative AI, real-time AI applications, and autonomous agents. Agentforce is the suite of both assistive and autonomous agents built on the Salesforce platform. Agents […]

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Advance Your Admin Career With Dev Fundamentals

Advance Your Admin Career With Dev Fundamentals

Ready to take the next step in your admin career but unsure where to start? Take a page out of my book and learn development fundamentals to jumpstart your abilities as an advanced admin and extend your Salesforce Platform knowledge. Several years ago, I was at a career tipping point. I felt solid in my […]

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