The Agentforce Virtual Hackathon challenged participants to build real-world solutions using the Agentforce platform. Builders from across the Trailblazer Community came together to use tools that brought their ideas to life, including those especially relevant for Salesforce Admins, like Prompt Builder, Flow, and Slack integrations.
We’re highlighting a few of the most impactful, creative, and technically impressive solutions that came out of the Hackathon. Whether you’re just getting started with Agentforce or already hands-on, these projects are packed with inspiration and ideas for what you can build next with Agentforce.
AgentResQ’s submission won “Most Impactful” in the Virtual Hackathon. Team members Anurag Palivela, Salesforce Platform Architect, and Aashish Mahodaya, Salesforce Consultant, created a compelling example of how admins can use Agentforce to automate complex, multi-step processes and deliver impact fast.
In times of crisis, victims need immediate support—but most aid systems still rely on manual processes, disconnected teams, and delayed responses.
AgentResQ is a real-time, artificial intelligence (AI)-powered crisis response assistant built entirely on Salesforce’s Agentforce platform. Through a single conversation, it transforms victim outreach into a fully automated, intelligent aid pipeline.
Key capabilities include location detection via custom API, conversational data collection for victims and families, real-time alerts sent to Slack, and more.
We unlocked new possibilities through data consolidation, summarization, analysis, and predictive modeling. In addition to using Agentforce in a standalone environment, we found it beneficial to learn how to implement it in a multi-channel integration, allowing for effective communication across social channels, Slack, and multiple organizations.
Built by Data Cloud Architect Cristian Alfonso, Salesforce Consultant Veronica Casarello, and Salesforce Specialist Consultant Daniela Martinez, this project is an excellent example of how admins can use custom flows and AI to help their users reduce manual entry, save time, and minimize errors.
We wanted to create a solution for sales reps to manage their corporate expenses using just their voice, whether from a smartphone or a smartwatch. With this assistant, they can easily record or modify expenses, check their remaining budget, and get real-time answers to common questions about the reimbursement system.
Our solution allows sales reps to log expenses via voice from their phone or smartwatch and provides real-time budget tracking and updates. It also answers FAQs about company reimbursement policies and automatically categorizes expenses. The agent is deployed through an Experience Cloud site to make it accessible to sales reps.
Key components include:
We gained experience with tools like Data Library, Custom Objects, and Prompt Builder, and addressed challenges like integrating the Service Agent with flows to ensure it could successfully update records in real time.
LeadClic Solutions Head of Salesforce Architecture Borja González’s Agentforce build won “Most Creative” in the Virtual Hackathon. It showcases how admins can level up Agentforce using only core Salesforce tools like flows and Agentforce Builder.
I wanted to learn Agentforce, so I started studying and experimenting with it. As I explored its capabilities, I asked myself, “What would make this tool even more seamless for users?” I focused on improving the overall user experience, and not just for specific use cases.
AgentPlus is a suite of enhancements that extends Agentforce’s capabilities by focusing on speed, context, and natural interaction—so users can love Agentforce even more!
Its features fall into these main categories.
It’s built entirely using Salesforce core functionality—no external solutions or services required. That means flows, Lightning web components, Apex, and Agentforce Builder.
Above all, we learned Agentforce—this was our first real hands-on experience with it. The Speech API was also new territory for us. Achieving reliable speech interaction was challenging but very rewarding once it worked.
FieldSync Pro was created by Senior Salesforce Consultant Tammy Chong and Senior Salesforce Developer Mark Woodbridge to offer a streamlined field service solution that’s powered by Salesforce core tools.
FieldSync Pro was inspired by a passion to empower small to medium-sized HVAC businesses (SMBs) to overcome fragmented field service operations. SMBs often rely on disjointed tools, causing inefficiencies, errors, and technician frustration. Unlike large enterprises with complex systems, SMBs lack the budget or expertise for advanced solutions such as Field Service Lightning. FieldSync Pro bridges this gap with a cost-effective, Slack-based solution integrated with Agentforce.
The FieldSync Slack app empowers technicians to perform critical tasks efficiently, reducing administrative overhead and enhancing service delivery. Capabilities include a daily summary of service appointments, technician arrival and departure time-tracking, and more.
Tools used:
Building the FieldSync app for the Hackathon broadened our expertise as a two-person team working with Agentforce and Slack development. We learned to craft precise prompts for features like Prompt Builder, Agent Actions, and topics. We gained expertise in designing Slack app architecture to support features like photo syncing and interactive buttons on Slack. Integrating Agentforce APIs successfully for dynamic interactions with our custom app was the steepest learning curve.
From streamlining crisis response to enabling voice-controlled expense reporting, these Hackathon solutions show how Agentforce empowers Trailblazers to turn their AI visions into reality. Check out the full Agentforce Virtual Hackathon project gallery to see more use cases in action.
If you’ve ever struggled to understand what your AI agent actually did in a conversation, or why it missed the mark, you’re not alone. AI solutions promise better experiences, but too often, Salesforce Admins and agent builders are left in the dark without clear ways to monitor performance or improve the customer journey. Poor agent […]
Welcome to our new blog and video series, Automate with Agentforce! Get ready to take your automation skills to the next level with the power of Salesforce, MuleSoft, and innovative AI with Agentforce. In each episode, we highlight real solutions built by Awesome Admin Trailblazers — just like you. Whether you’re just beginning your automation […]
Every Salesforce Admin lives in two worlds. In one, you’re a strategic architect, designing flows and planning for the future. In the other, you’re the org’s caretaker, performing the vital, daily maintenance that keeps the system running smoothly — like merging duplicates and managing user permissions. Both roles are essential, but the clicks of caretaking […]
