One of the challenges of the AI revolution is simply keeping up. Technology evolves quickly: Interfaces get updated, models change in terms of performance, precision, and sometimes even tone and personality. Completely new functionality is being added to agents at a breakneck speed. For Salesforce Admins, keeping up with new concepts and terminology can definitely […]
Today on the Salesforce Admins Podcast, we talk to Derika West, IT Application Support Analyst II at KinderCare Learning Companies. Join us as we chat about how she got started in her tech career and how she started her Salesforce journey. You should subscribe for the full episode, but here are a few takeaways from […]
If the idea of Salesforce Multitenancy is important to understanding Salesforce as a platform, then the logical next step is to consider its use of metadata. Metadata is fairly ubiquitous in the internet age. We all know it’s important to tag data and content with information and descriptions so that browsers, search engines, and, these […]
When you go to login.salesforce.com, do you consider what happens technically once you’ve logged in? In many ways, you don’t need to because Salesforce thinks about it for you. But if you want to better understand how Salesforce empowers your enterprise applications, there’s no better place to start than its concept of tenancy. Think of […]
Today on the Salesforce Admins Podcast, we talk to Kurtis Kemple, Senior Director of Developer Relations at Slack. Join us as we chat about what’s possible when you combine Slack, Salesforce, and AI agents. You should subscribe for the full episode, but here are a few takeaways from our conversation with Kurtis Kemple. Starting at […]
The power of Salesforce comes from its data. When Salesforce launched its CRM platform in 2000, it allowed businesses to control their sales data right from their browser. As more and more customization options arrived, it meant they could build an enterprise application right where their business data resided. At the platform’s core, its strength […]
If you’ve ever built a flow, you know when something doesn’t work—and you go into detective mode. With Agentforce, that same instinct applies, but the way we think about troubleshooting common issues is evolving. Agentforce represents a new paradigm in human-computer interactions. The applications we use day in and day out operate under the basic […]
Slack and Agentforce are, in some ways, natural companions. They both offer a conversational interface you can use to find information and provide access to automations through that interface. Think of Slack as the one place you can work with your colleagues, agents, and data. Agentforce’s ability to leverage automation and integrations using Flow and […]
Today on the Salesforce Admins Podcast, we talk to Marianna Torres, Associate Salesforce Labs Evangelist at Salesforce. Join us as we chat about the Salesforce Labs AI Library and how it can get you started with implementing AI agents in your org. You should subscribe for the full episode, but here are a few takeaways […]
