Joshua Birk

Josh, also known as the “Godfather of Trailhead” after inventing the prototype, is a game-happy Admin Evangelist who is known for being the savior of stray neighborhood cats and a serious connoisseur of the latest console games. Josh has been developing since around the same time Apex could create custom SOAP endpoints.

6 tips to help you troubleshoot agentforce with confidence

6 Tips To Help You Troubleshoot Agentforce With Confidence

If you’ve ever built a flow, you know when something doesn’t work—and you go into detective mode. With Agentforce, that same instinct applies, but the way we think about troubleshooting common issues is evolving. Agentforce represents a new paradigm in human-computer interactions. The applications we use day in and day out operate under the basic […]

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Getting Started With Slack and Agentforce Integration

Getting Started With Slack and Agentforce Integration

Slack and Agentforce are, in some ways, natural companions. They both offer a conversational interface you can use to find information and provide access to automations through that interface. Think of Slack as the one place you can work with your colleagues, agents, and data.  Agentforce’s ability to leverage automation and integrations using Flow and […]

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Boost Your AI Strategy With the Salesforce Labs AI Library with Marianna Torres

Boost Your AI Strategy With the Salesforce Labs AI Library

Today on the Salesforce Admins Podcast, we talk to Marianna Torres, Associate Salesforce Labs Evangelist at Salesforce. Join us as we chat about the Salesforce Labs AI Library and how it can get you started with implementing AI agents in your org. You should subscribe for the full episode, but here are a few takeaways […]

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A podcast graphic featuring a goat listening to a podcast about using AI to transform mortgage lending.

How Erick Mahle Is Using AI to Transform Mortgage Lending

Today on the Salesforce Admins Podcast, we talk to Erick Mahle, VP of Revenue Operations & Digital Transformation at Lendz Financial. Join us as we chat about how he’s using AI to drive digital transformation and how he started FlowFest, the largest global Salesforce Flow competition. You should subscribe for the full episode, but here […]

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Nochum Klein for the Salesforce Admins Podcast.

How Agentforce Transforms Customer Interactions at Salesforce

Today on the Salesforce Admins Podcast, we talk to Nochum Klein, Director of Information Security at Salesforce. Join us as we chat about how Agentforce can make customer interactions and interacting with your organization’s documentation much, much easier. You should subscribe for the full episode, but here are a few takeaways from our conversation with […]

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Salesforce Admins podcast with Katie Villanueva on imposter syndrome and stress.

How Can Salesforce Admins Overcome Imposter Syndrome and Stress?

Today on the Salesforce Admins Podcast, guest host Josh Birk talks to Katie Villanueva, Golden Hoodie winner and Salesforce Administrator at 10K Advisors. Join us as we chat about her work with mental health advocacy and mindfulness principles that you can apply to your work as a Salesforce Admin. You should subscribe for the full […]

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A visual representation of the Salesforce Admins Podcast. The image showcases a goat, donning headphones, a blue shirt with the iconic Salesforce cloud, and equipped with a smartphone, standing atop a mountain with trees in the backdrop. In the upper right corner, a pink circle frames the text "An Inspiring Journey from Admin to Evangelist with Kate Lessard". The Salesforce logo and the phrase "salesforce admins" are found in the bottom left corner, while a headshot of Kate Lessard is positioned in the top left corner.

An Inspiring Journey from Admin to Evangelist

Today on the Salesforce Admins Podcast, we talk to Kate Lessard, Lead Admin Evangelist at Salesforce. Join us as we chat get to know the newest member of the Admin Evangelist team and her journey through the Salesforce ecosystem. You should subscribe for the full episode, but here are a few takeaways from our conversation […]

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