Eliza Riley

Eliza joined the Salesforce Admin Marketing team as Content Manager in 2024. As a lifelong writer, Eliza builds on her passion for content creation and marketing strategy to enable, empower, and elevate Awesome Admins. In her free time, she enjoys reading, listening to podcasts, and spending time in the outdoors with her friends, family and dog, Summit.

Finding Your First Agentforce Win as a Salesforce Admin

Finding Your First Agentforce Win as a Salesforce Admin

As a Salesforce Admin, the potential of AI is huge, and Agentforce puts that power directly in your hands. But with so many possibilities, the biggest question is often the simplest: Where do I begin?  If you’re exploring how Agentforce fits into your org, or even a specific project, you might find yourself wondering how […]

READ MORE
use cases from the agentforce virtual hackathon

Agentforce in Action: Use Cases From the Agentforce Virtual Hackathon

The Agentforce Virtual Hackathon challenged participants to build real-world solutions using the Agentforce platform. Builders from across the Trailblazer Community came together to use tools that brought their ideas to life, including those especially relevant for Salesforce Admins, like Prompt Builder, Flow, and Slack integrations. We’re highlighting a few of the most impactful, creative, and […]

READ MORE
Agentforce use cases from the Agentblazer Community

Community-Crafted Agentforce Use Cases To Customize for Your Org

At TDX 2025, Agentblazers came together to demonstrate what happens when creativity meets artificial intelligence (AI). The Agentblazer Showcase featured Salesforce Admins and community members who built innovative Agentforce solutions to solve real business challenges. Each had just four minutes to demo their use case—and they delivered. These builds didn’t just show what’s possible with […]

READ MORE
Get inspired by these Agentforce use cases for admins

4 Inspiring Agentforce Use Cases for Salesforce Admins

The best way to truly appreciate the power of Agentforce—and get inspired to build your own intelligent agents—is by exploring real-world use cases. The recent Agentforce Hackathon in NYC delivered just that: dozens of examples showcasing what you can achieve with this tool, from optimizing logistics costs to streamlining education and more.  During the competition, […]

READ MORE

A Salesforce Admin’s Guide to TDX 2025

Join the Trailblazer Community as we come together again for TDX 2025, happening March 5-6 in San Francisco and streaming on Salesforce+! This year, it’s all about harnessing the power of artificial intelligence (AI), with Agentforce leading the way to help admins unlock AI’s full potential. With two full days of hands-on workshops and incredible […]

READ MORE
key 2024 takeaways for Salesforce Admins

Key 2024 Takeaways for Salesforce Admins: Agentforce, Flow, and More

As 2024 comes to a close, it’s time to reflect on all that Salesforce Admins have accomplished. ✅ This year was packed with innovation, and one of the standout milestones was the launch of Agentforce, Salesforce’s new suite of assistive and autonomous agents. With Agentforce, you can build, customize, and deploy intelligent agents tailored to […]

READ MORE
Stream Admin Sessions From Dreamforce ‘24

Stream Now: Essential Admin Sessions from Dreamforce 2024

In the blink of an eye, Dreamforce 2024 has come and gone! Whether you joined us in person or streamed content on Salesforce+, we hope you discovered new strategies to keep growing your skills and advancing your admin careers.  Featuring more than 50 theater and breakout sessions in the Admin Meadow, plus a phenomenal Admin […]

READ MORE