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Admin Release Countdown: Get Ready for Spring ’23

Are you ready, #AwesomeAdmins? It’s almost time for the Spring ’23 Salesforce Release! An essential part of every admin’s job is staying on top of the latest Salesforce Releases. Three times a year, Salesforce releases new features and updates to our technology, enabling users everywhere to take advantage of the latest and greatest that our […]

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Three Powerful Formula Functions You Can Use in Flow

Often times in automation, you want activities to occur only when the record is new, when the record is updated, or when there was a record update but only if the previous field value was ‘x’. The power formula functions IsNew(), IsChanged(), and PriorValue() that you use in workflow rules and processes can also be […]

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AI for Admins: What You Need to Know to Make Einstein Bots a Success

Einstein Bots interact with your customers quickly and accurately with automation and artificial intelligence (AI) capability. In terms of AI initiatives, the biggest challenge is measuring business impact. One reason most AI projects fail is that people are looking at “model performance” instead of business value, such as how much money, in either additional revenue […]

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Seamlessly Share User Feedback in Slack with OmniScripts

⚠️ The challenge As #AwesomeAdmins, we’re used to managing our Salesforce orgs and constantly making our best efforts to turn user feedback into actionable enhancements together with the development team. Now let’s imagine it’s the go-live day of a brand new, industry-specific component. We’re all so excited about it and we want to enrich it […]

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Get Ready for Multi-Factor Authentication: Plan for Auto-Enablement

Multi-factor authentication (MFA) is one of the easiest and most effective ways to protect user accounts against cybersecurity threats. It’s such an important safeguard that Salesforce made it a contractual requirement to use MFA when accessing Salesforce products. That requirement went into effect on February 1, 2022. And now? MFA auto-enablement for Salesforce orgs is […]

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The Future of User Management

This post is a follow-up to a packed session we held at #DF22 called “The Future of User Management.” We want to provide a summary of the session for those of you who weren’t able to get into the session due to room capacity or weren’t able to attend Dreamforce in person. Our session at […]

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Picture of Andrew Russo next to text that says, "Why Admins Should Answer Questions in the Community."

Why Admins Should Answer Questions in the Trailblazer Community

A few years ago, I found myself at the beginning of my Salesforce journey trying to export email lists for marketing blasts. Besides having no clue what Salesforce really was, I had the added confusion of needing to learn both Classic and Lightning interfaces, since the company was in the middle of a Lightning migration.  […]

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Headshot of David Giller and text that says, "How to Make a Career Change to Salesforce Administration."

How to Make a Career Change to Salesforce Administration

When you’re mid-career, it’s time to start thinking about your next steps. Maybe you’ve worked in the same industry for a while and are ready for change. Or perhaps you’re considering your career path options and want to find something more fulfilling and rewarding. If that sounds like you, then joining the Salesforce ecosystem might […]

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