Think about the last time you had to solve a user access riddle: Pam and Jim are in the same department, so why can Pam edit Dwight’s record but Jim can’t? That kind of troubleshooting could take dozens of clicks and cost hours of your day. Now, imagine asking Salesforce and it solves it for […]
Admins in the Agentic Era is a series exploring how Salesforce Administrators are evolving in the era of AI, automation, and autonomous systems. We spotlight leaders who are experimenting, advising, and redefining how modern systems are built, governed, and scaled. In Conversation with Katie Villanueva Katie Villanueva is a Salesforce Admin, Golden Hoodie recipient, and […]
There’s a habit the best Salesforce Admins develop early in their careers. Some call it SABWA or Salesforce Administration By Walking Around. The idea is simple: Block 15 minutes a day, grab a coffee, and go sit with your users. Not to fix a ticket. Not to answer a support email. Just to watch and […]
If you’ve been in the Salesforce ecosystem for awhile, you’ve heard us say it: At Salesforce, Trust is our #1 value. And we mean it! That rock-solid, secure-by-design foundational layer is likely one of the reasons you chose Salesforce in the first place. But here’s the reality: The threat landscape is changing fast. As we […]
Your customers talk to AI every day. They ask their phones for directions, tell their smart speakers to set timers for cooking, and expect voice interfaces to be available for questions. But when they call your contact center, they end up in a queue. As a Salesforce Admin, you’re the one who decides how your […]
Admins in the Agentic Era is a series exploring how Salesforce Administrators are evolving in the era of AI, automation, and autonomous systems. We spotlight leaders who are experimenting, advising, and redefining how modern systems are built, governed, and scaled. In Conversation with Nicole Pomponio Nicole is a Delivery & Operations Leader at SaltClick and […]
If you’re one of my routine release readers, you know that out of the three release seasons, summer is my favorite time of year. Sure, it can be hot, but I’d rather have it hot than the cool 50-60° spring-like weather we get in Boston, or winter (I don’t like the cold). To me, summer […]
At TDX 2026, the Agentforce Hackathon brought together builders from across the Salesforce ecosystem to create AI-powered solutions that tackle real-world challenges. And the ideas were anything but theoretical. This year’s finalists explored how Agentforce can: Help care coordinators better support patients. Give city teams earlier visibility into infrastructure issues. Make knowledge experiences more dynamic […]
Salesforce Headless 360 is starting to show up in conversations with your developers and leadership. If you’ve been wondering what it actually means for your day-to-day life, or whether it changes anything you do, you’re in the right place. The short answer: It makes the work you already do more powerful and more reusable. Your […]
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