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Why Every Admin Needs a Backlog (and How To Use One)

Requests come from everywhere: users, stakeholders, leadership. Without a plan, it’s easy to fall into reactive mode. A good backlog helps admins stay grounded. It’s your go-to place for capturing ideas, organizing requests, and moving your org forward with clarity and confidence. In this post, we’ll discuss what a backlog actually is, how to start […]

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Slack Is Redefining the Salesforce Admin Role

Today on the Salesforce Admins Podcast, we talk to Nicole Pomponio, Director of Delivery Management and Operations at SaltClick. Join us as we chat about how admins can unlock the full potential of Slack in Salesforce. You should subscribe for the full episode, but here are a few takeaways from our conversation with Nicole Pomponio. […]

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The Salesforce Admin’s Guide to Dreamforce 2025

The Salesforce Admin’s Guide to Dreamforce 2025

Calling all Awesome Admins! Dreamforce 2025 is your moment to build boldly and help shape the future of the Salesforce platform. Join us October 14-16, 2025, in San Francisco—or tune in on Salesforce+—to unlock unprecedented success with the power of trusted AI, real-time data, and CRM. Dreamforce is where admins become strategic leaders, expand their […]

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Why Every Admin Should Adopt a Consulting Mindset

Why Every Admin Should Adopt a Consulting Mindset

As a Salesforce Admin, and especially a solo admin, the requests from your team sometimes get overwhelming. One moment someone needs a new field, the next moment there’s a request for a report, and these all end up living in your org forever. If you don’t have a prioritization system in place, it becomes extremely […]

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Jen’s Top Winter ’26 Features

Jen’s Top Winter ’26 Features for Admins

Ah, winter . . . As I think about winter in the U.S., I have visions of me being fully decked out in my heated jacket and scarf, with my heated hand warmer keeping my hands nice and toasty. Yes, heated all the things. Meanwhile, my furry co-worker Mochi is living her best life, treating […]

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Finding Your First Agentforce Win as a Salesforce Admin

Finding Your First Agentforce Win as a Salesforce Admin

As a Salesforce Admin, the potential of AI is huge, and Agentforce puts that power directly in your hands. But with so many possibilities, the biggest question is often the simplest: Where do I begin?  If you’re exploring how Agentforce fits into your org, or even a specific project, you might find yourself wondering how […]

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Track and optimize Data Cloud usage in Digital Wallet

Track, Manage and Optimize Data Cloud Usage in Digital Wallet

Admins are responsible for more than just keeping Data Cloud running—you make sure it’s configured, monitored, and optimized so your company gets the most value without overspending. With Salesforce moving to consumption-based pricing, the way you track and manage usage matters more than ever. Small changes in configuration can have a big impact on costs […]

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