Agentforce is transforming the way businesses manage customer interactions by automating conversations across channels like chat, email, and phone. With AI-powered agents capable of resolving issues, answering questions, and executing actions on behalf of customers, organizations can significantly boost productivity by streamlining tasks that once required considerable time and resources, such as customer support and […]

Join the Trailblazer Community as we come together again for TDX 2025, happening March 5-6 in San Francisco and streaming on Salesforce+! This year, it’s all about harnessing the power of artificial intelligence (AI), with Agentforce leading the way to help admins unlock AI’s full potential. With two full days of hands-on workshops and incredible […]

Chicken, meet egg As admins, we’re often confronted with a classic conundrum: How do you convince an organization to adopt new technology without having the technology to demonstrate it in the first place? This is compounded when the technology you want to demonstrate requires other technologies you may not have access to show. For example, […]

Spring ’25 is almost here! Learn more about Flow features and check out Be Release Ready to discover more resources to help you prepare for Spring ’25.  As usual, there are a TON of new features and improvements coming to Flow in Spring ’25. To help get you up to speed and excited, this post […]

In my role as Lead Admin Evangelist on the Admin Relations team, I have been dedicating my time to not only learning Agentforce but also building agents and creating demos for Awesome Admins to adopt Agentforce at their organizations. Through the process of building, testing, and refining, I’ve gained some valuable insights that all admins […]

As I’m sitting here in Boston, Massachusetts writing this Spring ’25 release blog, it’s about 30 degrees Fahrenheit outside. I wear ski pants out while walking Mochi, and we had snow on the ground. I am most definitely wishing it was spring right now, where I can look forward to warmer weather and the idea […]

Artificial intelligence (AI) agents are intelligent systems that can reason and act on behalf of customers and employees. But to realize their full potential, we need to test and configure agents without disrupting live production environments. That’s where you as an admin come in.  Building an effective AI agent isn’t just about deploying advanced models—it’s […]

Have you ever wished you could give your users exactly the right guidance at just the right moment? That’s the magic of Next Best Action! Whether it’s helping a sales rep spot the perfect opportunity for a follow-up or guiding a service agent with a recommended solution, Next Best Action allows you to create custom […]

In today’s digital landscape, ensuring the security of customer data is one of the top priorities for Salesforce Admins. With the increasing frequency of security breaches, the need for robust protection of sensitive information is more critical than ever. Exposing services to the public internet inherently opens up vulnerabilities that can lead to unauthorized access, […]