Just like that, TDX 2025 has come and gone! Whether you joined us in person or streamed sessions on Salesforce+, we hope you enjoyed all the insightful content designed to help you succeed in your careers and equip you with the knowledge and tools needed on your journey to becoming Agentblazers.
With more than 50 theater and breakout sessions for Awesome Admins, and countless opportunities to get hands-on with Agentforce, this year’s event was designed to help you unlock AI’s full potential and lead agentic transformations at your company.
Don’t worry if you missed any of your bookmarked Admin Track sessions. You can now watch 30+ sessions from TDX 2025 on the Salesforce Admins YouTube channel.
As you’re catching up on all this amazing content, be sure to check out the following sessions, and keep reading for the top announcements for admins from TDX.
This beginner-friendly session explores autonomous AI agents, natural language understanding, and real-time insights to transform customer support and team efficiency.
If you’re just starting your Agentblazer and Agentforce journey, this is the best place to begin!
Join Salesforce product managers as they walk through their vision for user management — from enhancing user access within setup to exploring how AI will start to help with troubleshooting.
User management is one of the five admin core responsibilities; dig into our new quest to brush up on your user management skills!
Learn how to use Prompt Builder and Flows to create bespoke agents by defining topics and custom actions. Use these tools to power Agentforce to deliver smarter, more efficient AI-driven responses.
Learn how to test and implement Einstein Case Classification, improving case routing and efficiency. See real-life results and gain practical insights for optimizing your case management with AI.
Learn how to test your agents using the new Agentforce Testing Center. The Agentforce Testing Center is a Salesforce tool designed to evaluate and enhance AI agent performance. Users can create tests by uploading data via a CSV file, utilizing provided templates for ease. The center supports geo-aware models, ensuring compatibility with Salesforce’s generative AI platform. This streamlined process aids in optimizing AI agents for real-world applications.
You can also get a quick view into Agentforce Testing Center in our new series, Agentforce Decoded.
In addition to our theater and breakout sessions, this year’s main keynote was jam-packed with essential content for admins. It followed the story of an Agentforce customer redefining their customer experience with AI—and it also covered feature announcements set to transform every process and app. Here are a few of the big announcements for admins:
Learn more about these announcements in this blog post.
We are thrilled to have had so many Awesome Admins join us at TDX 2025, both in person and virtually. We hope you enjoyed the insightful content and had the opportunity to learn and grow your skills.
We encourage you to watch the on-demand sessions on the Salesforce Admins YouTube channel to catch up on anything you missed. And be sure to earn your Agentblazer Status and sign up for the Agentforce Virtual Hackathon to get hands-on experience with Agentforce.
Happy learning!
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Wow! Not only has TDX given us the chance to connect, learn, build, and become Agentblazers together, but there have also been some game-changing announcements in the keynote for admins working with artificial intelligence (AI) in Salesforce. This year’s keynote follows the story of an Agentforce customer redefining their customer experience with intelligent products and […]
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