Rachel Mincarelli

Rachel is the social media marketing manager on the #AwesomeAdmin team at Salesforce. She is passionate about all things branding, and her mission is to help get as much amazing content out to Salesforce Admins as possible. When she's not online, she loves cooking, dancing, and hiking around the East Bay with her family.

Programming Building Blocks for Admins Webinar Recap

Our last webinar, Programming Building Blocks for Admins, is part of our Back to School webinar series where we cover technical skill development as well as the latest product updates. Director of Trailhead Content Engineering Kieren Jameson and Senior Content Writer Angelica Morriesette shared their expertise to help you get a basic understanding of the […]


Awesome Admins Took On Salesforce World Tour London

The Admin team arrived in London the week of May 20, ready to learn, earn and connect during the World Tour in London. From the standing-room-only Admin Theater to the ‘Ask the Expert’ booths, Admins were everywhere! The London fun began when Mike Gerholdt, LeeAnne Rimel and I attended the London Area User Group meeting […]

Welcome to TrailheaDX 19 wooden sign

Key TrailheaDX ’19 Takeaways for Admins

TrailheaDX 2019 has been an incredible adventure this week! Over the last two days we saw thousands of Trailblazers in San Francisco and many more of you joined us online for live-streamed sessions, interviews, and walk-throughs. We had a ton of fun with our Ohana, learned from each other at breakouts, sessions, and keynotes, and […]


How to Participate in TrailheaDX ’19 From Anywhere

Stay up to date with the latest developments in Salesforce technology by joining us Live at TrailheaDX! Even if you can’t be with us in person, there are still plenty of ways for you to participate in TrailheaDX ’19! Keep reading for ways you can learn, connect and have fun with us, no matter where […]


Admins at World Tour Boston

The Admin team arrived in Boston last week, ready to rock their second World Tour stop of the season! The night before the event, the team attended the New England User Group meeting where Marc gave an overview of the Boston World Tour and the content planned for Admins. It was a fantastic way to […]

Intro to Service Cloud for Admins blog post

Intro to Service Cloud for Admins

What is Service Cloud? Service Cloud is part of the Salesforce platform. It enables you to embed better, faster, more effective customer support right into your Salesforce instance. Plus, there are tons of amazing tools built in that allow #AwesomeAdmins to maximize how their users and agents experience the platform, in addition to helping them […]


Decoding Triggers for Admins: Webinar Recap

Our latest webinar, Decoding Triggers for Admins, is based on Kieren Jameson’s extremely popular Dreamforce ’18 breakout session and covers how #AwesomeAdmins can decode the basic structure of a trigger, learn how to get started with triggers, and understand the role they play in your org. Take a look at the recording:   Webinar summary: […]