When I casually mentioned on Twitter that I was writing an article on the importance of business analysis for Salesforce Admins, the first comment I received was, “This is one of my top three skills I look for when I hire admins.” As a Salesforce professional who believes that business analysis is the foundation for […]
For this episode of the Salesforce Admins Podcast, we’re joined by Tiffany Thomas, Senior Salesforce Business Analyst at New York Life Insurance. We learn how getting your users to collaborate can have a huge impact on buy-in and adoption. Join us as we talk about why active listening and good communication skills are the foundation […]
Sometimes, figuring out your user’s needs is a mystery. Becoming a business analysis detective allows you to get to the bottom of what your users really need, and why they need it. Let’s explore the basics of what requirements are and why they matter, techniques for gathering requirements, and then finally documenting requirements. Ready to […]
Today on the Salesforce Admins Podcast we’re joined by Matt Vickery, Salesforce Administrator at the Washington State Housing and Finance Commission. We’ll hear how he’s using Salesforce to help get people into homes. Join us as we talk about how Matt got into Salesforce, and how it’s simplified and streamlined processes for his team. You […]
This year at Dreamforce we’re organizing a brand new area within the Admin Meadow focused completely on Business Analysis and Process Automation. It’s called the Automation Station, and we’re excited to offer this new experience! Why Automation Station? Business analysis is a core #AwesomeAdmin skill. It’s the number 1 skill most frequently requested by employers […]
This week we are taking a different approach to the post, rather than the traditional format we using an interview format. We are following up on a very popular session from Dreamforce “Admins and Business Analysts: Agents of Change” where we talk to the three presenters- Salesforce MVPs Cheryl Feldman, Eric Dreshfield, and Launa Saunders. […]
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