As an #AwesomeAdmin, you know the many benefits of automating business processes with flows. But, what if you could encourage/help automate actions that your users might want to do in context? With Einstein Next Best Action, we can champion user productivity by guiding our users on the most optimal course of action based on business […]
AI is here. In the Fourth Industrial Revolution, #AwesomeAdmins, developers, business users, and even your kids have likely come in contact with Artificial Intelligence in some form or another. But, it doesn’t have to be scary (we’ve already disproved the theory about killer robots), and it doesn’t have to be overwhelming either. When it comes […]
While it may seem that artificial intelligence is a future state, it’s here now. AI is deeply embedded in our personal lives, from the recommendations Amazon gives us when we’re shopping, to Gmail finishing sentences before we’re able to type them! Business is following rapidly, leveraging AI to improve efficiency and customer experience. Salesforce Einstein […]
If you’re reading this then it means you’ve already begun to blaze your trail with AI and Salesforce Einstein. You understand more fully the business value of leveraging machine learning and data to be more predictive in your business. You also probably identified a use case or two from the Big Book of Predictions that […]
Today on the Salesforce Admins Podcast we’re continuing our review of great episodes of the past year. This time, we’re revisiting some of our top episodes and guests focused around innovation. Innovation is a core Admin Superpower, both for our companies and our careers and communities. We’ll talk to Nana Gregg, VP Senior Salesforce Administrator […]
Most Salesforce Admins know the basics of Salesforce reporting. If you have been in the Salesforce world for a while you have probably utilized custom report types, bucket fields, and formula fields. You’re comfortable with a user asking you to create a summary report. In other words, you know how to navigate the Report Builder […]
Today on the Salesforce Admins Podcast we’re talking to Greg Bennett, Senior User Researcher at Salesforce, to find out how to build our first bot. Join us as we talk about how to give your bot a personality, the key components of conversation you need to think about, and mastering voice and tone. You should […]
Today on the Salesforce Admins Podcast we’re joined by Molly Mahar, Product Designer of User Interface and User Experience at Salesforce, to help us demystify the Einstein machinery behind bots. Join us as we talk about the types of bots that are out there, natural language processing, and how you can get your data in […]
Today on the Salesforce Admins Podcast we’ve got George Hu, Principal Product Designer of User Experience at Salesforce. This is the first episode of our new series, All About Bots, which will explore how we can use them on the Salesforce platform. Join us as we talk about the difference between bots and AI, how […]
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