New Year, New Admin Stories

By

Happy New Year, Salesforce Admins!

As we start our new year’s resolutions – new diets, new exercise plans, new habits, new practices – let’s take a moment and think about how to make 2017 a year when we become even more awesome Admins. What better way to do that than by getting inspired by stories from some real Admins?

In this round of Admin Stories we learn that sometimes, the best motivation to take on a challenge is being told that you can’t do it. That was how Mary Tagler got fired up to become a Salesforce Admin, leading her to a satisfying role where now she gets to see people use what she built every day.  We also learn about the power of the community in Carlos Frias’ story, who was drawn to Salesforce because of the passion he saw other Admins had for connecting with each other. Our first Admin Story from the UK is Louise Lockie, who found Salesforce reluctantly, but then embraced the challenge of being an Admin which unlocked endless possibilities for her career.

These stories from Mary, Carlos, and Louise will help you kick off 2017 with some new ideas about what’s possible for you in your career. We’d love to know what goals you are setting for yourself this year, so please share them with us @salesforceadmns. Make 2017 the year of you becoming and even more awesome Admin!

 

 

find and fix metadata gaps

Use Agentforce Vibes to Find and Fix Metadata Gaps

It’s tempting after seeing an Agentforce demo to want to immediately start building an agent in your org. The reality is there’s a step before configuration: making the metadata make sense. Why? Metadata gives Agentforce the context and structure it needs to understand and interact with your data accurately.  But reviewing all your metadata can […]

READ MORE
How to Find Your First Agentforce Use Case

How to Find Your First Agentforce Use Case

Your first Agentforce use case does not need to transform the entire company. That was one of the clearest takeaways from my Salesforce Admins Podcast conversation with Kacie Molina. It’s easy to leave an Agentforce demo thinking you need to invent one big, impressive agent. A better place to begin is with a small problem […]

READ MORE

Post-Meeting Voice Notes: What Admins Need to Know

If you’ve already enabled the In-Person Meeting Assistant, you’ve solved the problem of capturing live meeting transcripts. But what happens when the meeting ends without one?  Maybe the customer didn’t consent to live recording. Maybe the rep forgot to start it. Maybe it was an impromptu conversation in the lobby that turned into a real […]

READ MORE