If you’re a Salesforce Admin, you know your job isn’t just about managing data—it’s about making the business run better. You connect the dots, automate the busy work, and turn ideas into systems that scale. That means figuring out how to make AI actually useful at work. But the moment you try to put it […]
Wow! Dreamforce 2025 was one for the books. From connecting and learning together to building the Agentic Enterprise, the event was packed with inspiration and innovation — including some game-changing announcements in the Admin Keynote. This year’s keynote took us to Coral Cloud Resorts, a fictional luxury resort featured in Trailhead challenges and Agentforce NOW workshops […]
Editor’s note: This post was updated on January 15, 2026, with the latest resources and information. Setup with Agentforce is now available in beta. Hello, Awesome Admins! I’m excited to tell you about how we’re improving Setup with the power of Agentforce (now in beta). Setup with Agentforce (beta) will make your life easier by […]
Calling all Awesome Admins! Dreamforce 2025 is your moment to build boldly and help shape the future of the Salesforce platform. Join us October 14-16, 2025, in San Francisco—or tune in on Salesforce+—to unlock unprecedented success with the power of trusted AI, real-time data, and CRM. Dreamforce is where admins become strategic leaders, expand their […]
Ah, winter . . . As I think about winter in the U.S., I have visions of me being fully decked out in my heated jacket and scarf, with my heated hand warmer keeping my hands nice and toasty. Yes, heated all the things. Meanwhile, my furry co-worker Mochi is living her best life, treating […]
As a Salesforce Admin, the potential of AI is huge, and Agentforce puts that power directly in your hands. But with so many possibilities, the biggest question is often the simplest: Where do I begin? If you’re exploring how Agentforce fits into your org, or even a specific project, you might find yourself wondering how […]
Today on the Salesforce Admins Podcast, we talk to Jim Ray, Director of Developer Relations and Advocacy at Slack. Join us as we chat about enhancements to Workflow Builder, the Slack features everyone should be using, and the future of AI and Slack. You should subscribe for the full episode, but here are a few […]
If you’ve ever struggled to understand what your AI agent actually did in a conversation, or why it missed the mark, you’re not alone. AI solutions promise better experiences, but too often, Salesforce Admins and agent builders are left in the dark without clear ways to monitor performance or improve the customer journey. Poor agent […]
Awesome Admins, join me for my new episode of Kate Clicks Through It—where we don’t just talk Salesforce, we click through it! In each quick episode, I’ll guide you through a step-by-step tour of a key backend process to help you grow your Salesforce skills in ten minutes or less. In this episode, we’re walking […]
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