Wow! Not only has TDX given us the chance to connect, learn, build, and become Agentblazers together, but there have also been some game-changing announcements in the keynote for admins working with artificial intelligence (AI) in Salesforce.
This year’s keynote follows the story of an Agentforce customer redefining their customer experience with intelligent products and services. It also covers feature announcements you don’t want to miss.
Let’s dive into the top announcements from TDX, including both features available now and those coming soon to our Awesome Admins.
The keynote helped us clearly grasp the impact Agentforce has across an entire enterprise. As an admin, you can leverage the power of agentic AI to bring together all the products and integrations across your organization to deliver a deeply unified experience to users and customers.
Your home base for building agents, topics, and actions, Agent Builder is bringing exciting improvements to admins including Response Actions.
With Response Actions, agents can render rich messaging components such as rich links, images, carousels, and quick replies to provide a more engaging user experience.
You can also leverage Multi-Modal Actions in Agentforce so that customers and users can upload files, images, and documents to the agent. Agentforce will then be able to analyze the image and respond with an appropriate recommendation.
Traditional agents respond to user input, but what if your organization wants to take the next step toward agents being truly autonomous and not just assistive?
Agent Invocable Actions leverage telemetry data to take action in real time without a user asking it to perform a task, and can be initiated from Flow, Apex, MuleSoft connector, and API. This means Agentforce can now run anywhere and be triggered by anything rather than be confined to a chat window or mobile app.
It’s easy to add an Agent Action directly in Flow.
If you’re not already familiar with Slack, now’s the time to explore this incredible tool where agents and employees get work done.
Agentforce in Slack provides a great builder experience for admins, where you can bring agents directly to your primary collaboration space.
Slack recently announced several Agentforce 2.0 enhancements that empower admins to bring agents into Slack to work directly with teams. Agents can create Slack channels, answer questions, and extend Agentforce with prebuilt Slack Actions. Not only that, but in Agent Builder there are Slack Actions you can add to your agent topics.
You might be thinking, that is all great news for my users and customers, but what about my experience? Fear not, fellow admins—the TDX keynote also featured exciting updates for builders and Agentforce specialists, or should I say, Agentblazers.
The announcement I am most excited about is that Agentforce Developer Edition is now available for you to do more building and testing!
Up until this point, we’ve used Trailhead playgrounds as a safe space to experiment and innovate (and yes, sometimes break things), or maybe your Salesforce instance includes Foundations. But now, admins everywhere can do more building and more testing in a whole new Developer Edition complete with Agentforce. Even better news: Data Cloud will be enabled in these orgs as well.
Sign up for your Developer Edition now.
Admins can create AI-generated topics, actions, and response feedback with AI Assist. AI Assist takes seamless agent creation a step further by now offering feedback on topic instructions and descriptions. This will help you work faster and more efficiently in Agentforce, and help scale building multiple agents for your organization.
As the Product Owners of Salesforce, we like to maintain close control over everything built in our own Salesforce instance(s), including building agents. Whether you use AI Assist to help generate your agent or you use Agent Builder, building agents from scratch allows you to control every aspect of how your agent responds, surfaces, looks, and feels. You have the power to customize topics and actions to fit your exact use case.
DX Inspector is a new management tool within sandboxes that enhances metadata tracking and visualization in an org. This is a great way for admins to better manage agents. The DX Inspector highlights changes made across the org: the Changes tab offers a unified view of all modifications across the org—an unprecedented feature. You can explore agents with the Metadata Explorer which provides a hierarchical view of agent metadata, including agents, topics, and actions, for deeper insights and streamlined management.
Although configuration is one of the most fun parts of our jobs as admins, our needs don’t stop there. We also need to test for accuracy and be able to trust that our agents perform the way we want them to before we feel comfortable deploying them.
With Agentforce, we are no longer just testing for Pass/Fail, but for trustworthiness and accuracy. Testing Center allows us to do this—testing autonomous agents at scale in the UI so that our organizations can roll out trusted agents in a secure, repeatable way. This is already available for you to use!
Take a look at our Agentforce Decoded video to learn how to use this in the UI.
As admins, we love our analytics and rely on reports and insights to help us continue to iterate and make Salesforce better for our users—both internal and external. Admins have been asking for more insight into their agent performance and behavior, and with Agentforce Interaction Explorer, this information is on its way!
Agentforce Interaction Explorer will provide a complete view of all agent interactions, performance metrics, and a historical record of conversations or moments. Admins can dig into specific agents for deeper insights into the prevalence of topics and resolutions the agent was able to provide. This is a great way to not only keep an eye on your agent but also identify any gaps in its topics and continue to iterate and make your agent better, to serve customers better.
With Analytics, you can also dive into a specific agent and check on its performance and sentiment. Detailed information on uptime, error rate, latency, and escalation will be at your fingertips to report to stakeholders and demonstrate the ROI of your agents. You can also dive into individual channels to get deep into performance reporting.
As admins, we regularly use the AppExchange to extend Salesforce with custom applications, reports, and dashboards, giving us the ability to install apps in Salesforce the same way we would on our phones.
When you need to extend Agentforce, thus far you have been busy creating new custom actions using flows and the tools you are familiar with. But now you have another option—you can use the AgentExchange in the same manner you would use the AppExchange: to search Agentforce actions from ISV Partners and Agents created by others. This means that you can bring new pre-built actions and templates to your agents even faster. AgentExchange is the trusted agent marketplace built right into Salesforce, and you can access it from directly within the Agent Builder, right in the flow of your admin work.
Salesforce is all about being a community and as admins we support each other and share our innovation. So with AgentExchange you can now also share the agent actions and templates you have created with agent packaging.
The keynote didn’t just bring us product announcements—we also announced exciting events for admins to continue their Agentblazer journey, like the Agentforce Virtual Hackathon.
Think you have what it takes to win big? The Agentforce Virtual Hackathon is your opportunity to get hands-on with Agentforce and connect with a global community of talented individuals—not to mention the chance to compete for exciting prizes. Sign up for the Hackathon and develop a new and innovative solution using Agentforce. See the Official Rules and join between now and April 30.
TDX is going global! If you couldn’t join us in San Francisco, register to attend TDX in Tokyo, Bengaluru, or London for must-see technical sessions and opportunities to skill up on Agentforce. Stay tuned for more details coming soon.
You have my take on the exciting, new Agentforce features admins are going to love, but don’t just take my word for it. Check out the TDX Main Keynote on Salesforce+ and let me know what you’re most excited about!
And to keep the learning going, head to Trailhead to earn your Agentblazer status. Each module you complete on Trailhead earns you a badge and points that go toward your Agentblazer Status. Agentblazer Status highlights your skills and hands-on experience building autonomous agents to create a digital workforce. Advance through the levels, from Champion to Legend, to gain the skills to drive agentic change in your organization and achieve your career goals.
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