Automation

When you start building agents in Agentforce, your first instinct might be to make one agent do everything. One set of instructions, one agent to handle billing questions, delivery updates, promotions, and escalations all at once. It seems like the right thing to do. But the more you ask a single agent to do, the […]

If you read our Test for Outcomes with Flow Testing Upgrades post, then you’re familiar with creating tests that will determine if the flow executed — not just without error, but having reached the right conclusion based on data. Using data to validate outcomes mirrors what developers are used to doing with code via unit […]

As Salesforce Admins, we often build Screen Flows to capture answers. But some workflows need to capture something more nuanced: user intent. In these cases, we need to know not only what a user entered, but also whether they reviewed existing information, confirmed it was still accurate, or actively changed it. A standard editable field […]