The IdeaExchange is where you can share ideas with the Trailblazer Community and Salesforce Product Managers. Use your voice to shape Salesforce products by posting and upvoting ideas throughout the year and prioritizing top ideas three times a year. During each 2-week Prioritization cycle — typically in January, May, and September — we give anyone […]


As an admin, you’re always finding new ways to improve the user experience — but how do you know what’s actually working? Feedback loops between you and your users can help to ensure that your Salesforce implementation best meets your users’ needs while also serving your company’s business goals. One way to accomplish this is […]

Editor’s note: This has been updated on May 19 with the latest information and resources for the Summer ’21 release. As an #AwesomeAdmin, there’s always more to learn, and with so many resources at your disposal, it can be overwhelming to know where to look or start. But with the new Guidance Center, you don’t […]

Training your users used to be an event — from getting the materials together, to booking a conference room, and let’s not even talk about trying to agree on a time. Not to mention the fact that everyone had an opinion about the coffee being served! So let’s be honest: Big training events are dated […]

Here’s a situation we can all recall: You have to give a presentation, and it’s time to start creating the slide deck. You begin by opening PowerPoint, making a title slide, putting some bullet points on the intro slide, and inserting a cute picture — and then you hit a wall. You give yourself kudos […]

Welcome to another post in the “How I Solved This” series. In this series, we do a deep dive into a specific business problem and share how one #AwesomeAdmin chose to solve it. Once you learn how they solved their specific problem, you’ll be inspired to try their solution yourself! Let’s take a look at […]

Last year, we dipped our toes into the world of user experience, reimagining a record page using dynamic forms and actions. This year, we’re building on those skills and taking it one step further. Get ready to Be An Innovator with Design! We know you’re expected to make changes in Salesforce at lightning speed in […]

The truth is: You are already doing design tasks. Your process inherently uses design whether or not it’s on your resume. Choosing a layout? That’s user interface (UI) design. Timing newsletters? That’s user experience (UX) design. Aligning color palettes to branding? That’s graphic design. Weaving design considerations into admin decisions has likely become automatic in […]

Welcome to another post in the “How I Solved This” series. In this series, we do a deep dive into a specific business problem and share how one #AwesomeAdmin chose to solve it. Once you learn how they solved their specific problem, you’ll be inspired to try their solution yourself! Let’s take a look at […]