Flows are massive. You’re sitting there with a business requirement, staring at that “New Flow” screen, and you don’t know which flow type to choose. It can be intimidating, for sure. You may choose a flow type and start to build it, only to find out partway through that the flow type won’t work. Now, […]

As I write this blog to highlight features in the upcoming Spring ’26 release, I’m certainly thinking of warmer times when I can retire my heated jacket, heated scarfs, heated all the things, and the snow pants I wear to walk Mochi while staying warm. I look forward to an actual physical spring season where […]

Welcome to “How I Solved It.” In this series, we do a deep dive into a specific business problem and share how one Awesome Admin chose to solve it. This episode has a twist—the admin is me! Key business problem What’s the one case that makes your support team’s blood run cold? It’s the ‘all-caps’ […]

Welcome to “How I Solved It.” In this series, we do a deep dive into a specific business problem and share how one Awesome Admin chose to solve it. This episode has a twist—the admin is me! Are you tired of manually reading customer emails or messages and copying that data into Salesforce? In this […]

This blog is written by Jennifer Lee in collaboration with Jeremiah Peoples, Staff Developer Advocate at Slack. As Salesforce Admins, we’re all about creating incredible user experiences and driving efficiency for our business. But one of the biggest blockers we can help solve is that dreaded swivel chair. It’s a modern work challenge. You know […]

It was so fun working with Mike Reynolds on an episode of Slack School, where we showed how easy it is to connect Salesforce and Slack. I, of course, played the role of Salesforce Admin. 😉 And Mike, the Slack admin. Slack is a conversational interface, the place where your employees work and collaborate. Salesforce […]

Ah, winter . . . As I think about winter in the U.S., I have visions of me being fully decked out in my heated jacket and scarf, with my heated hand warmer keeping my hands nice and toasty. Yes, heated all the things. Meanwhile, my furry co-worker Mochi is living her best life, treating […]

Welcome to “How I Solved It.” In this series, we do a deep dive into a specific business problem and share how one Awesome Admin chose to solve it. This episode has a twist—the admin is me! I’ll guide you through how to solve challenges with Agentforce.

Summer, by far, is one of my favorite seasons. It’s the time of year where the chances of me being cold are really slim. When I think of summers in the US, I think of lemonade, roasted corn on the cob, barbecuing all the things, sitting on the beach in P-Town with Mochi (my 6-year-old […]