As I write this blog to highlight features in the upcoming Spring ’26 release, I’m certainly thinking of warmer times when I can retire my heated jacket, heated scarfs, heated all the things, and the snow pants I wear to walk Mochi while staying warm. I look forward to an actual physical spring season where […]

Welcome to “How I Solved It.” In this series, we do a deep dive into a specific business problem and share how one Awesome Admin chose to solve it. This episode has a twist—the admin is me! Key business problem What’s the one case that makes your support team’s blood run cold? It’s the ‘all-caps’ […]

Welcome to “How I Solved It.” In this series, we do a deep dive into a specific business problem and share how one Awesome Admin chose to solve it. This episode has a twist—the admin is me! Are you tired of manually reading customer emails or messages and copying that data into Salesforce? In this […]

This blog is written by Jennifer Lee in collaboration with Jeremiah Peoples, Staff Developer Advocate at Slack. As Salesforce Admins, we’re all about creating incredible user experiences and driving efficiency for our business. But one of the biggest blockers we can help solve is that dreaded swivel chair. It’s a modern work challenge. You know […]

It was so fun working with Mike Reynolds on an episode of Slack School, where we showed how easy it is to connect Salesforce and Slack. I, of course, played the role of Salesforce Admin. 😉 And Mike, the Slack admin. Slack is a conversational interface, the place where your employees work and collaborate. Salesforce […]

Ah, winter . . . As I think about winter in the U.S., I have visions of me being fully decked out in my heated jacket and scarf, with my heated hand warmer keeping my hands nice and toasty. Yes, heated all the things. Meanwhile, my furry co-worker Mochi is living her best life, treating […]

Welcome to “How I Solved It.” In this series, we do a deep dive into a specific business problem and share how one Awesome Admin chose to solve it. This episode has a twist—the admin is me! I’ll guide you through how to solve challenges with Agentforce.

Summer, by far, is one of my favorite seasons. It’s the time of year where the chances of me being cold are really slim. When I think of summers in the US, I think of lemonade, roasted corn on the cob, barbecuing all the things, sitting on the beach in P-Town with Mochi (my 6-year-old […]

What are agent quick actions and why should you care? Starting in Spring ’25*, you can now harness the power of your agent actions right to your record pages with an agent shortcut. This new feature streamlines workflows and improves user efficiency by allowing your users to trigger an agent right from a record page, […]