Discover Spring ’21 Release features! We’re sharing release highlights for admins and developers, curated and published by Salesforce product experts, as part of Learn MOAR. Follow and complete a Learn MOAR Spring ’21 for Admins or Developers trailmix by March 31 to earn a special community badge and enter for a chance to win one […]
This week on the Salesforce Admins Podcast, we’re sitting down with Ruchi Kumar, Product Management Senior Manager on the Core Service Team of Service Cloud at Salesforce. We’ll cover what’s new in Spring 21 for Admins with Service Setup Assistant and Macros Builder. Join us as we talk about everything she’s working on for Spring […]
Today on the Salesforce Admins Podcast, we’re joined by Aran Rhee, Design Architect at Salesforce, to learn more about design thinking, especially as it relates to user experience and how you can design Salesforce to help your users get their jobs done more efficiently. Join us as we talk about Salesforce’s 4 design principles and […]
What is Service Cloud? Service Cloud is part of the Salesforce platform. It enables you to embed better, faster, more effective customer support right into your Salesforce instance. Plus, there are tons of amazing tools built in that allow #AwesomeAdmins to maximize how their users and agents experience the platform, in addition to helping them […]
Customer records in your CRM are like a garden, they need to be tended to. Activities- love them or hate them- can be like weeds. We need them, we often need to report on activities, but if left unattended these activities can become overgrown on your records. They can clutter up the best Accounts, Contacts, […]
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