Did you know ? with the Spring ’20 Release, Admins can now empower their end-users to merge cases? This will help your Customer Service agents consolidate duplicate cases. It will also support clean data and accurate case history about your clients.
In this video you will learn:
Review Help & Training for Case Merge in Lightning Experience
Check out this great blog Intro to Service Cloud for Admins
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? Did you know that you can easily visualize your Salesforce data in Tableau? In this video you will learn: How to bring your Salesforce data into Tableau How to select the data set you need How to visualize your data Resources Blog: Become a Business Analysis Detective Listen to the podcast How I Fell […]
? Did you know that you can now support your end-users as they adopt change and new features where and when they need it most while in the flow of work? Walkthroughs are the low-code way to support change management and adoption within your org. In this video you will learn: How to use In-App […]
? Did you know that you can now quickly guide your end users as they adopt change and new features where and when they need it most while in the flow of work? Predefined walkthroughs are the fast and low code way to support change management and adoption within your org. In this video you […]
