Hello, #AwesomeAdmins! Today, I’d like to introduce you to custom permissions, a fairly underutilized configuration feature that’s been around since Winter ’15. While this is more heavily used in code, it’s also available for use by admins. In fact, I believe every admin should have this feature in their superpower tool belt. So, what are […]

The IdeaExchange is an always-on customer feedback platform where you can connect with the Trailblazer Community and Salesforce Product Managers. Through posting, voting, and prioritizing ideas on the IdeaExchange, you influence product roadmaps to make Salesforce better for everyone. Over the years, we’ve collaborated with you to build a better IdeaExchange. And now, it’s finally […]

In the Summer ’21 Release, we brought you the Guidance Center, your one-stop shop for learning and adoption best practice content all within the Sales and Service Cloud side panel. Since then, we’ve been hard at work adding more products and improving content and features so that you can have a faster onboarding experience as […]

Editor’s note: This post was updated on October 27, 2022, with the latest information and resources.  If you’ve been keeping watch, you may have noticed there’s been a lot of investment in each release to enhance features in Flow Builder, the no/low-code solution for automation. If you caught the Winter ’22 or Winter ’23 Admin […]

Last week, Dreamforce 2021 returned as a 3-day hybrid event with both in-person and online experiences for Salesforce Admins, Developers, Architects, and Trailblazers. To say we dropped a plethora of knowledge at this year’s event would be, in my opinion, an understatement. So, I’m here to help break down the big news and key highlights […]

Editor’s note: This post was updated on June 14, 2022, with the latest information and resources. Please refer to this blog post for relevant updates to Personally Identifiable Information (PII) data. In the Winter ’22 release, we’ll roll out the ability to prevent external users, such as portal or partner users, from viewing personal information […]

With the Salesforce acquisition of Slack, Salesforce is realizing a major goal: to help people work from anywhere in this new all-digital world. Salesforce Admins have the opportunity to be at the forefront of this world by using Slack to surface the information their customers need when they need it. Salesforce Admins are well-positioned to […]

Get ready for Winter ’22 I don’t know about you, but I’m not ready to give up the summer for fall, let alone winter. Brrrrrr… But, alas, here we are, getting ready for Winter ’22. Last week, I shared posts featuring Winter ’22 Release highlights for admins and users as a part of Learn MOAR. Those […]

The IdeaExchange is where you can share ideas with the Trailblazer Community and Salesforce Product Managers. Use your voice to shape Salesforce products by posting and upvoting ideas throughout the year and prioritizing top ideas three times a year. During each 2-week Prioritization cycle — typically in January, May, and September — we give anyone […]