So, you’ve built a prediction with Einstein Prediction Builder ?. You’ve even researched how to think through those predictions while keeping bias in mind in order to get the most accurate set of predictions moving forward. And now, you’re ready to take a deeper look at your scorecard metrics and the quality of your prediction. […]


As we’re all home more than ever these days, maybe you’re noticing some projects that need to get done around the house. One of my projects was to go into the crawlspace underneath our house to make sure everything was okay. Suddenly, I got a distinct whiff of something… not right. I realized I was […]

The global pandemic has significantly changed the way businesses operate. And admins everywhere have sprung into action to adapt existing processes or to design, and roll out, new processes that are having a huge impact. With low-code tools, Salesforce Admins are quickly responding to their businesses’ changing needs without compromising quality, security, or scalability. This […]

Editor’s note: This is a popular blog post, so we’ve updated it with the latest information and resources. Let’s face it. Every #AwesomeAdmin knows that being productive is all about working smarter, not harder. That’s why we’ve given search a big boost in brainpower with results that are more actionable and tailored to how your […]

831 billion processes were automated on the Salesforce Platform in one month. Not a decade or a year, but just one month! Back in 2016, we announced that we reached 100 billion automations in a year — the number of stars in the Milky Way. But, it’s clear that as the world digitally transforms faster […]

Did you know ? that you can now support your end-users as they adopt change and new features where and when they need it most while in the flow of work? In-App Guidance is the low code way to support change management and adoption within your org. It’s sure to become a key part of […]

This post was written by Fike Corporation, a Salesforce customer. As Salesforce Admins, we’re on the forefront of innovation and digital transformation as we change our businesses. Here at Fike, we’ve seen a lot of change over the 75 years we’ve been in the industrial manufacturing business, but the biggest recent shift has been reinventing […]

Winter ’21 is just around the corner and will include a critical update that could impact any page leveraging a custom component. As a Salesforce Admin, you’ve probably noticed this alert in your Security Alerts (Setup | Security | Security Alerts) and might have overlooked this. But because it involves permissions and user management, we […]

Did you know ? with the Spring ’20 Release, Admins can now empower their end-users to merge cases? This will help your Customer Service agents consolidate duplicate cases. It will also support clean data and accurate case history about your clients. In this video you will learn: How to enable case merge in your org […]