Join us this December for the Dreamforce Trailblazer Experience, aka DreamTX, a virtual space dedicated to demos, luminary sessions, and a whole lot of Trailheart. There will be something for everyone, for every line of business, and for every industry. You’ll see the power of Customer 360, be able to share stories of working in […]
As Salesforce Administrators, you have access to Einstein Automate: the most complete, intelligent, end-to-end workflow solution on the market. Einstein Automate enables #AwesomeAdmins like you to use low-code tools to build intelligent workflows and leverage data across any system. What is Einstein Automate? Einstein Automate brings together a suite of tools across the Customer 360. […]
Editor’s note: Essential Habits for Salesforce Admins has been refreshed and is now available on Trailhead. Now you can review the core responsibilities and essential habits you need to grow your admin career in the new Essential Habits for Salesforce Admins badge. Essential Habits for New Admins has been a long-standing resource for #AwesomeAdmins everywhere. […]
Being an #AwesomeAdmin is all about delivering business value with technology that makes our end-users’ lives easier and helps our organizations run more efficiently. Harnessing the power of artificial intelligence (AI) can help you, as an admin, deliver these results in more impactful ways than ever before. Einstein Prediction Builder makes it easy to create […]
To build a single source of truth your business needs to ensure it has these four things: Customers have a single way to log in to apps, there is a single identity internally to connect and manage customer data, companies have a B2C scale data lake for all data, and there is a way to […]
Key business problem: In Service Cloud, Omni-Channel, and list views, ownership of Cases, Leads, and other objects can be difficult in call centers or sales teams with high turnover. We don’t want to manually manage lots of queues and be a bottleneck for our business needs. Background: Working in a high-velocity business before High Velocity […]
You read that right! Salesforce Release Notes can now be found at Salesforce Help, where they live in harmony with our help content as well as release notes for our Commerce Cloud, Marketing Cloud, and Customer 360 products. Why the move? Quite simply, it’s the best experience for you, our admins, who will enjoy better […]
Welcome to another post in the “How I Solved This” series. In this series, we do a deep dive into a specific business problem, and share how one #AwesomeAdmin chose to solve it. Once you learn how they solved their specific problem, you will be inspired to try their solution yourself! Let’s take a look […]
The power of Einstein Prediction Builder is in how effortlessly it lets you bring your ideas into production, leveraging your valuable data to create predictions and new insights. We’ve written before about the user’s role in coming up with and creating a prediction, but what is the behind-the-scenes magic that makes things happen from there? […]
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