Have you ever wished you could update Salesforce without leaving Slack? Okay, maybe you haven’t had this thought as an admin who lives and breathes Salesforce, but I bet you’ve heard this request from your users. As admins, we play a vital role in ensuring our users get the most out of the platform and […]
Today on the Salesforce Admins Podcast, we talk to Kate Lessard, Lead Admin Evangelist at Salesforce. Join us as we chat about the new Agentforce Adoption Framework and her new YouTube series, “Kate Clicks Through It.” You should subscribe for the full episode, but here are a few takeaways from our conversation with Kate Lessard. […]
If you’re a Salesforce Admin looking for ways to scale support, reduce repetitive work, and make Salesforce easier for your users, employee agents are for you. These built-in artificial intelligence (AI) assistants are now available with Salesforce Foundations (Enterprise Edition or above), and you can get started without extra cost. They’re designed to help your […]
As Salesforce Admins, we’ve dived headfirst into Agentforce. We’re building agents in Trailhead, attending workshops like Agentforce NOW, doing hands-on sessions with our Community Groups and at conferences like TDX, and coming up with ideas of how to put agents to work for our individual business need, even bringing that to fruition through events like […]
There’s been a lot of talk about the Agentforce development lifecycle. As admins, we know that you can’t just jump into building without an implementation plan to guide users to adopt new technology. So how do we get to the development lifecycle and create a partnership between our users, customers, and agents? We build a […]
If you support a sales team as a Salesforce Admin, you know the balancing act of optimizing workflows, boosting productivity, and scaling operations, often with limited resources. That’s where Agentforce for Sales comes in. This artificial intelligence (AI)-driven solution is designed to unlock a new way to scale revenue growth—not by adding headcount, but by […]
Today on the Salesforce Admins Podcast, we talk to Amit Malik, the Content Portfolio Lead for AI within Product Education at Salesforce. Join us as we chat about how admins should approach learning Agentforce and bringing AI to their organizations. You should subscribe for the full episode, but here are a few takeaways from our […]
Slack and Agentforce are, in some ways, natural companions. They both offer a conversational interface you can use to find information and provide access to automations through that interface. Think of Slack as the one place you can work with your colleagues, agents, and data. Agentforce’s ability to leverage automation and integrations using Flow and […]
We know that as a Salesforce Admin, you love tackling high-impact projects. From streamlining processes to improving data quality and enhancing the user experience, if it’s going to help your business, it’s fair game. But not every initiative needs to feel groundbreaking—some are simply necessary and part of your core responsibilities as a Salesforce Admin. […]
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