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Test Agentforce in 5 steps

Ensuring AI Accuracy: 5 Steps To Test Agentforce

Artificial intelligence (AI) agents are intelligent systems that can reason and act on behalf of customers and employees. But to realize their full potential, we need to test and configure agents without disrupting live production environments. That’s where you as an admin come in.  Building an effective AI agent isn’t just about deploying advanced models—it’s […]

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Boost your study routine with flows and email-to-text gateways

Boost Your Salesforce Certification Study Routine with Flows & Email-to-Text Gateways | Automate This!

Welcome to another “Automate This!” In this live-streamed video series, we cover all things automation, from use cases and best practices to showcasing solutions built by Awesome Admin Trailblazers like you. With automation, you can remove manual tasks, drive efficiency, and eliminate friction and redundancy. In this episode, let’s see how Bradley Condon built the […]

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Nochum Klein for the Salesforce Admins Podcast.

How Agentforce Transforms Customer Interactions at Salesforce

Today on the Salesforce Admins Podcast, we talk to Nochum Klein, Director of Information Security at Salesforce. Join us as we chat about how Agentforce can make customer interactions and interacting with your organization’s documentation much, much easier. You should subscribe for the full episode, but here are a few takeaways from our conversation with […]

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Gillian Bruce returns to the Salesforce Admins Podcast to discuss Agentforce and Slack.

Gillian Is Back to Talk Agentforce And Slack!

Today on the Salesforce Admins Podcast, we talk to Gillian Bruce, Director of Developer Marketing at Slack. Join us as we chat about how Agentforce allows you to bring Salesforce to Slack, and why every admin should learn how to build Slack solutions. You should subscribe for the full episode, but here are a few […]

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Governance strategies for your first AI project

AI and Agentforce: Governance Strategies for Your First AI Project

There is a lot of excitement around artificial intelligence (AI) right now. New uses and new models are changing the way we think about how AI can support and improve the ways we work.  At Dreamforce ’24 one of the big announcements was Agentforce, a powerful companion to help Salesforce users resolve cases, answer questions, […]

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