Bring the Salesforce Spring 19 Release to Your Users

New releases are always exciting! They bring new features, functionality, and enhancements to your org that make your users more productive. They also help you continue to innovate as an Admin on the platform. On January 25th Gillian Bruce, Shannon Hale, Merwan Hade, Karson Miller, and Marc Baizman prepared you to bring awesome new features to your users this Spring 2019.

We want to make sure you are enabled to bring these enhancements to your users so we’ve hand-picked some top new features for you to take a look at in Release Readiness Live. We’ve also put together a sample presentation in the Release in a Box enablement kit so you have all the tools you need to present these features to your users.

If you weren’t able to log in and join us live, or if you just want to relive the fantastic demos, you can catch the recording here: Watch the recording

Highlights from Release Readiness Admin Preview Live

Flow Builder

Shannon Hale, Senior Director Product Management—Process Automation, kicked off the first segment of Admin Preview Live by giving an overview of the new, beautiful Flow Builder. This is a completely redesigned experience that is easier to use and significantly faster than the Cloud Flow Designer. Some highlights of the new Flow Builder:

• 100% Flash-free
• Very fast
• Easy-to-use
• App Builder-like interface

For more tips and tricks on how to get started, check out Get Started with the New Flow Builder.

Einstein Next Best Action

Merwan Hade, Director Product Management—Next Best Action, continued the momentum with a mind-blowing session on Einstein Next Best Action. This is a way to help you run the right business processes at the right time; tying action to decision-making. You can build Next Best Actions using Einstein recommendations as part of your strategy, guiding your users along a process using the power of AI to help them make informed decisions in the app. And it is all powered by Flow! Here’s a short list of why you should check out Next Best Action:

• Unify your sources of insight
• Surface actionable intelligence
• Connect recommendations to automation

For more information on how to get started with Next Best Action, check out the Getting Started with Next Best Action video.

Einstein Bots for Admins

Karson Miller, Director Product Management—Einstein Bots, also shared some exciting news about Einstein Bots for Admins including two new channels: messaging and chat. There’s now one place to manage all your Bots channels within the Einstein Bot Builder and you can use context variables to refer to the appropriate object your customers are engaging on. This means you can engage with your customers across various communication channels and the conversation continues—it doesn’t start over again when your customer switches from mobile to desktop chat. Oh, and this works with Flows too! Here are our top Einstein Bots highlights for Spring ’19:

• New channels: messaging & chat
• Model insights
• Intent metrics
• Bot training
• Bot context
• System variables
• New analytics dashboard
• Channel manager

Want to learn more about Einstein Bots? Check out Einstein Bots Basics on Trailhead.

Other New Features for Admins and End-Users:

My time on the broadcast was spent highlighting various topics in the Spring ’19 release that will bring great productivity features to your end users that they will love! Below are just a few of our favorites that you can demo for your end users to get them up to speed with this release.

• You can now pin your List Views so they stick
• One-click to Click to Close/Create Tasks
• Organize your Email Templates in Folders
• Lightning for Gmail has been updated
• Joined Reports are now in Lightning
• Printable View is here in Lightning

And, there are some great Admin productivity features too! We had to limit our list to fit into the show, so these features are just a small subset of a greater list of what our incredible product teams have delivered this release to make our lives easier.

• Change Lightning Page Templates on the fly
• New App-based Home Pages
• Add Custom Resources to the Help Menu
• A “Where is this used” Button (in Beta)
• Right-to-Left Language Support (also in Beta) for 3 languages
• Check out the increased data storage limits

There were also two lively question and answer sections in this webcast that had tons of great information, so be sure to watch for both of those as well.

Now it’s your turn! Present New Features to Your Users

So now you’ve read the Release Notes, watched Release Readiness Live, and are ready to bring a wave of summer fun to your users. What’s next? Download the Release in a Box enablement kit! This kit has everything #AwesomeAdmins need to prepare and deliver a 30-minute presentation on Spring ’19 end-user functionality to your team, stakeholders, or user group.

Download kit

And, don’t forget to take the Trailmix! I built this one especially for the Spring ’19 Release Readiness Live webcast so you can learn more about the tools we covered, and get hands-on with all the exciting new features and functions.