An innovative person is one who introduces new ideas, via original and creative thinking. Product innovation is the process of bringing or using new ideas or methods for the benefit of a product’s or service’s feature-set. All product innovation is made possible by innovative people using the immense power of human imagination. Decision-making and distortion […]


Lots of important things happened around the globe in 2006: NASA launched the New Horizons probe on the first mission to Pluto, English-language Wikipedia published its one-millionth article, and Roger Federer won the Australian Open and lost the French Open. And in the midst of all that, Salesforce debuted the IdeaExchange to involve customers in its […]

The London World Tour was the biggest Salesforce event outside of Dreamforce –thanks to the 9,600 attendees! Last Thursday at the ExCeL Centre, Admins brought incredible energy to the Trailhead Zone– from the standing-room-only Admin Theatre to the Ask the Expert booths, Admins were everywhere. Check out the photos of the fun here. There was also […]

In just a few weeks, I’m taking the Salesforce Admin Certification Exam. Although I’ve been using Salesforce for years, I’ve never taken the leap to get certified. It’s time to get that first certification! How am I preparing for the exam? Prioritize subject areas My incredible fellow Admin Evangelist LeeAnne Templeman shared this study guide […]

Let’s face it, change can be scary. Especially in technology. I want to change the way you think about change. Change can be a positive thing — if managed smartly. You can reduce the stress, fear, and uncertainty of rolling out changes, by embracing a core set of strategies. Our Salesforce engineers come up with […]

The Salesforce community is awesome, and I want to make it even MOAR awesome. I need your help. I need you to go to coffee. Why? Going to coffee is a way to build authentic personal connections. Those connections are important for your career and good for the community. In fact, going to coffee can […]

After spending some quality time with the Summer 16 release notes it has become clear to me that staying in Classic is limiting my users from taking advantage of some amazing features! This summer, Salesforce will launch its 50th release in just 17 years, and in my opinion one of its best. As an Admin […]

This summer we will be hosting a conference focused on learning and developing on the Salesforce platform. Whether you’re a Salesforce Developer or Admin, TrailheaDX will offer plenty of paths to explore. Visionary leaders will take the stage to share their latest innovations and inspire new ones. Salesforce engineers, product managers and community thought-leaders will […]

There is no such thing as a pristine org. Every org has a few stray text fields here, or close-to-duplicate security profiles there. But what if your org is fraught with issues…like, let’s say a custom object where the same 13 questions are asked 30 times (13×30=390 fields), or a formula field whose compiled character […]