What is Service Cloud? Service Cloud is part of the Salesforce platform. It enables you to embed better, faster, more effective customer support right into your Salesforce instance. Plus, there are tons of amazing tools built in that allow #AwesomeAdmins to maximize how their users and agents experience the platform, in addition to helping them […]
We know Admins appreciate anything that can save time, and give you more tools in your toolbelt to move faster. This holds true for many different types of solutions on AppExchange (did you know, there are over 5,000?!). With spring cleaning on the brain, we wanted to take a look at apps from AppExchange that […]
As an #AwesomeAdmin, you may have all the technical tools and skills for your project. But, just as critical is how you manage alignment, expectations, communication, and collaboration across your user groups and stakeholders. Yes, you guessed it right, I am talking about managing change. Specifically, I’m talking about managing the change your users will […]
AI is here. In the Fourth Industrial Revolution, #AwesomeAdmins, developers, business users, and even your kids have likely come in contact with Artificial Intelligence in some form or another. But, it doesn’t have to be scary (we’ve already disproved the theory about killer robots), and it doesn’t have to be overwhelming either. When it comes […]
? Did you know that you can use the Utility Bar to customize your User experience in any Lightning Console or Standard app? You can even Report Charts with “My” filters to expose personalized charts to your Users anywhere in a Lightning App. Resources Check out this great blog on customizing for your Users with […]
Roll-Up Summary fields are an incredibly useful tool in Salesforce. They allow you to create Sums, Counts, and more for objects that share a Master-Detail relationship. However, there are many object relationships that are defined by Lookup fields. A Lookup relationship is more flexible than a Master-Detail relationship, but does not inherit some of the built-in […]
As a Salesforce Admin, you play an important role in helping your users honor your customers’ wishes for privacy. You know how important regulations, such as the General Data and Protection Regulation (GDPR), are to you and your company. But how do you handle the growing tensions between your customers’ expectations for personalized sales, service, […]
Did you know that you can use Lightning App Builder filters to customize which components are displayed on your record pages? You can even use field values from related records including parent records, running user, and permissions! Check out how you can use advanced filters and Standard Components in the App Builder to customize your […]
Flow Builder is an incredible declarative automation tool that is now available in the Spring ’19 release. There’s so much exciting innovation happening around this product, as well as valuable resources to learn from that I want to share with our community so that anyone can harness the power of this tool. So, whether you’re […]
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