Being a Salesforce Administrator means being a subject matter expert (SME) in managing Salesforce as a product within your organization. As a Salesforce Admin, you need to be up to speed on Salesforce’s major feature releases every year as well as the product roadmap for how the platform will continue to evolve. It’s your professional […]
When I started my professional career, one of my first assignments was to map out all the existing processes in a financial operations environment. It was a task well-suited to my skill set, as I have a keen eye for process and a passion for driving efficiency. Many years later, I decided to rebuild my […]
“The only constant in life is change.” No doubt you’ve heard this quote by the Greek philosopher Heraclitus at some point in your life. It also rings true in the world of business and your role as a Salesforce Admin. Let’s discuss the importance of managing changes to business process, technology, and people within Salesforce. […]
There are many different specialties spanning the various Salesforce products. You’ll often hear about finding your niche, that specialty where you’re the expert and you’ve found your groove. Whether you’ve found your niche as an administrator, developer, consultant, or in a highly specialized area (I’m looking at you, CPQ!), there are some common skills that, […]
If you’ve tuned into any podcast or blog post on data recently, chances are you’ve heard data referred to in lofty terms. “The oil of the 21st century” and “the lifeblood of any business” are some that come to mind for me. What is definitely true, in the context of your Salesforce environment, is that […]
Twenty years ago, while managing systems for the IT team at a small software company, I was encouraged by our CEO to think of myself as a business person first and an IT person second. He knew of my love for working with systems and data, and suggested that employing those talents to optimize processes […]
When I casually mentioned on Twitter that I was writing an article on the importance of business analysis for Salesforce Admins, the first comment I received was, “This is one of my top three skills I look for when I hire admins.” As a Salesforce professional who believes that business analysis is the foundation for […]
As Salesforce Admins, we work with important data and have a powerful platform at our fingertips. But as the saying goes, with great power comes great responsibility. You, as an admin, must promote a culture of positive security controls, protect your organization’s data from unauthorized access, and be security responsible. You play a crucial role […]
“Expert Corner” is an interactive video series made for our #AwesomeAdmin community. Each episode features Salesforce Product Managers and experts sharing new and upcoming features and functionality for admins. Join us for a chat with Principal Admin Evangelist, Gillian Bruce. We’ll dive into admin skills for Salesforce career growth.
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