It’s time to mark your calendars for the next Salesforce Release, Spring ’21! Here are the most important dates you’ll want to mark in your calendar: December 10: Get early access to the release by signing up for a Pre-Release org Admins can sign up for a Developer Edition environment, chock-full of all the Spring […]
Your users’ day-to-day work probably spans many different systems. They’re using Salesforce (of course!) but they also use email and perhaps spreadsheets. Maybe your company also uses NetSuite for inventory management, Workday for human resources, Slack for team communication, Box or Dropbox for file storage… the list goes on! These systems and applications neatly store […]
I did not intend to end up in technology. In fact, when I first began, I didn’t even know what Salesforce was. All I knew was, as a recruiter for the power industry, we were doing things the hard way. We hired contractors for short-term projects and kept track of each contractor’s qualifications via Outlook […]
Join us this December for the Dreamforce Trailblazer Experience, aka DreamTX, a virtual space dedicated to demos, luminary sessions, and a whole lot of Trailheart. There will be something for everyone, for every line of business, and for every industry. You’ll see the power of Customer 360, be able to share stories of working in […]
As Salesforce Administrators, you have access to Einstein Automate: the most complete, intelligent, end-to-end workflow solution on the market. Einstein Automate enables #AwesomeAdmins like you to use low-code tools to build intelligent workflows and leverage data across any system. What is Einstein Automate? Einstein Automate brings together a suite of tools across the Customer 360. […]
Editor’s note: Essential Habits for Salesforce Admins has been refreshed and is now available on Trailhead. Now you can review the core responsibilities and essential habits you need to grow your admin career in the new Essential Habits for Salesforce Admins badge. Essential Habits for New Admins has been a long-standing resource for #AwesomeAdmins everywhere. […]
Being an #AwesomeAdmin is all about delivering business value with technology that makes our end-users’ lives easier and helps our organizations run more efficiently. Harnessing the power of artificial intelligence (AI) can help you, as an admin, deliver these results in more impactful ways than ever before. Einstein Prediction Builder makes it easy to create […]
To build a single source of truth your business needs to ensure it has these four things: Customers have a single way to log in to apps, there is a single identity internally to connect and manage customer data, companies have a B2C scale data lake for all data, and there is a way to […]
Key business problem: In Service Cloud, Omni-Channel, and list views, ownership of Cases, Leads, and other objects can be difficult in call centers or sales teams with high turnover. We don’t want to manually manage lots of queues and be a bottleneck for our business needs. Background: Working in a high-velocity business before High Velocity […]
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