Editor’s note: Effective April 8, 2024, MFA is a default part of the login process for new Salesforce production orgs. If you’re a new Salesforce customer, this blog post provides tips to help ensure your users are ready for MFA when your org goes live. This post was updated on June 27, 2024, with the […]
Salesforce Admins deliver value to their organizations every day through the core skills they develop on the path of becoming an admin. At a time when many businesses face critical challenges and tightening budgets, admins are essential for driving efficiency and productivity through their core responsibilities. As an admin, you drive success for your organization […]
Einstein Bots interact with your customers quickly and accurately with automation and artificial intelligence (AI) capability. In terms of AI initiatives, the biggest challenge is measuring business impact. One reason most AI projects fail is that people are looking at “model performance” instead of business value, such as how much money, in either additional revenue […]
Automation is the hot-button item for every company. This is not surprising, as companies of all sizes are looking to boost productivity and reduce costs across the business—and do it quickly. At Dreamforce ’22, we learned how automations are changing the game for business teams to create connected customer experiences. But who’s tasked with creating […]
Editor’s note: This post was updated on June 27, 2024, with the latest information and resources. Multi-factor authentication (MFA) is one of the easiest and most effective ways to protect user accounts against cybersecurity threats. It’s such an important safeguard that Salesforce made it a contractual requirement to use MFA when accessing Salesforce products. That […]
Whether you heard the news from Dreamforce last year or during the most recent Release Readiness Live, you heard it right: Flow is the future for automation at Salesforce! And don’t worry, we also heard you loud and clear that Flow isn’t the easiest tool to learn. There’s a strong need for additional enablement content […]
Your company may already use myTrailhead as a way to drive Salesforce adoption and end-user productivity with personalized content in the flow of work. If so, your role as a Salesforce Admin is vital for deploying the latest capability that enables your company to further customize who has permissions to specific content. Until now, the […]
In the Summer ’21 Release, we brought you the Guidance Center, your one-stop shop for learning and adoption best practice content all within the Sales and Service Cloud side panel. Since then, we’ve been hard at work adding more products and improving content and features so that you can have a faster onboarding experience as […]
As an admin, you’re always finding new ways to improve the user experience — but how do you know what’s actually working? Feedback loops between you and your users can help to ensure that your Salesforce implementation best meets your users’ needs while also serving your company’s business goals. One way to accomplish this is […]
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