Kazuki Hayakawa

Kazuki is a Product Management Manager at Salesforce. He has responsibilities for both outbound product management for Einstein and as a product owner for the Einstein Value Framework. The EVF is a suite of tools that help measure the business value of Einstein apps. He was a Product Marketing Manager for Einstein after joining Salesforce in 2016.

AI for Admins: What You Need to Know to Make Einstein Bots a Success

Einstein Bots interact with your customers quickly and accurately with automation and artificial intelligence (AI) capability. In terms of AI initiatives, the biggest challenge is measuring business impact. One reason most AI projects fail is that people are looking at “model performance” instead of business value, such as how much money, in either additional revenue […]