Beginning a new career journey in the wonderful world of Salesforce is exciting! It can also feel intimidating, as Salesforce is so vast and versatile. With the Salesforce ecosystem being so large, and the platform being so customizable, new admins can often find themselves questioning their moves at every turn. I felt this myself when […]
Hey, human! Configuring your Salesforce instance can be really challenging, especially when you don’t know why something isn’t working as expected. This can be frustrating if you have a tight deadline or demanding stakeholders. As admins, what you need are fast and relevant answers to your questions. Thankfully, the Trailblazer Community is awesome. We all […]
Greetings, folks. I’m Ozzy Solorzano, a Salesforce Administrator under contract with Uber in San Francisco. How I got here is quite the journey. In this blog post, I’ll share my experience of changing careers and entering the Salesforce ecosystem with zero technical experience — the ups, downs, lefts, rights — and you’ll see how anyone […]
Let’s face it, whether you’re a new or seasoned admin, creating robust documentation is key to success! Not only does it help users and peers better understand business processes, it also helps YOU when you’re having a hard time remembering why or how you created something months ago. Since most of us have our best […]
Over the last year, we’ve talked to hundreds of Salesforce Admins around the world to understand what being an admin means to you! Admins are problem solvers and innovators. You deliver on core responsibilities by supporting users, managing data, maintaining security standards, and delivering actionable analytics. But don’t take it from me — watch the […]
With the Salesforce acquisition of Slack, Salesforce is realizing a major goal: to help people work from anywhere in this new all-digital world. Salesforce Admins have the opportunity to be at the forefront of this world by using Slack to surface the information their customers need when they need it. Salesforce Admins are well-positioned to […]
Editor’s note: This post was updated on July 31, 2025, with the latest information and resources. Awesome Admins wear many hats. You’re busy working on the newest enhancements, managing and training users, ensuring your org is secure, troubleshooting issues, maintaining the org roadmap, and working the backlog. Essentially, you’re the keeper of your org. You […]
Editor’s note: As of January 2022, Essential Habits for Salesforce Admins has been refreshed and is now available as a Trailhead module. This blog post was updated in August 2022 to reflect the content changes. Learn more about the analytics habits that will help you succeed in your role in the new Essential Habits for […]
Hi, fellow #AwesomeAdmins! I’m Kellie Allen, a Salesforce Admin for Scale Computing in Indianapolis. Being a native Hoosier, my interest in Salesforce was piqued after their acquisition of local company ExactTarget (now MarketingCloud) back in 2013. I knew the company I was working for at the time used Salesforce, so I asked for access to […]
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