Thierry Donneau-Golencer

Thierry Donneau-Golencer is Senior Director of Product Management at Salesforce. He runs the Einstein Outbound Product Management Team and focuses on building tools that help measure the business value of Einstein apps. He was the Co-Founder and AI Lead at Tempo AI, and maker of the Tempo Smart Calendar, which was acquired by Salesforce in May 2015.

AI for Admins blog series post on Einstein Case Classification

AI for Admins: What You Need to Know to Make Einstein Case Classification a Success

Many Salesforce Admins are looking for ways to help scale their organization’s customer service experience. This can include finding solutions to increased case volume and optimizing agents’ time so they can solve customer issues faster, instead of just triaging them. One way to accomplish all of this is with Einstein Case Classification. So let’s take […]