You know you need to beef up your help and documentation. Your users keep asking you to do it. The managers keep hounding you to do it. And your tech support people are desperate for you to do it. But where do you start? I spent some time in tech support when my career began […]
Standing up in front of users, executives, or presenting at a Salesforce User Group is all part of a day-in-the-life of a Salesforce Admin. Since we just rolled out our Summer 17 release, it’s likely you are being called in to demo new features or give walkthroughs of the app you recently built. As a […]
Last month, we hosted a webinar based on our online guide “How Salesforce Launched Lightning in 7 Steps“. We had two Admins on the Salesforce IT team, Sr. Systems Specialist Jordan Mangini and Associate Systems Specialist Evelyn Kruskopf, join us to give their insights and tips for each step in the rollout. Watch the full […]
We want YOU to present at Dreamforce! Dreamforce is coming, and we need #AwesomeAdmin content for the Admin Track! The Admin Track at Dreamforce 2017 is the platform for Admins to deliver and absorb engaging, actionable, and memorable content that helps them become awesome Salesforce Admins, drive success for their business, and elevate their careers. […]
When you become accustomed to (cough, entrenched in, cough) the rules of engagement for your organization’s tools, there’s always a little frisson of horror when those rules change. It’s like turning in your well-worn, comfy shoes for a stiff, shiny pair. Thus is the phenomenon of resisting Chatter in Lightning Experience for the (once) more […]
Admins are doing incredible things with Salesforce: building new apps, transforming businesses, and creating new careers. Over the past couple years, we’ve collected stories from all over the globe of people who’ve discovered Salesforce and taken on the unique challenge of becoming a Salesforce Admin, no matter their previous roles or backgrounds. They’ve shared their […]
Salesforce continues to deliver new cool Lightning Experience enhancements with the Summer ‘17 release. The list below just barely scratches the surface of the many, many features will make you and your users more productive in Lightning Experience. For the complete list of enhancements, visit the Summer ‘17 Release Notes. You can also tune into […]
At the beginning of May, admin team member Rebecca Saar shared her experience building her first Lightning app. Then we asked readers to share with the community what they have built in Lightning Experience as well. Here are some of our favorite #MyLightningApp shares on social to inspire future app building! The Kanban Feature […]
If you love swag, Trailhead, and being really really smart, you’ll be super excited to hear about the launch of our new #citizendatascientist sweepstakes! But before I get to the details of the ‘stakes, here’s a little bit of background on what it means to be a #citizendatascientist, and why it’s important. The Customer Insights […]
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