Dreamforce ’24 is just around the corner, and it’s packed with opportunities to help Awesome Admins succeed in their ever-evolving roles. Learn how you can be instrumental in the AI era and continue developing your skills through the admin core responsibilities — at Dreamforce and beyond! You’ll discover how to leverage AI and data, grow […]

As admins, you hold the keys to success for your users and companies to get the most out of Salesforce. You have the unique opportunity to build and manage trusted solutions that drive productivity and innovation through five core admin responsibilities: security, user management, data management, analytics, and a new core responsibility: product management.  The […]

Gosh, it just seemed like yesterday that I was putting together my blog post about Summer. But here we are, getting ready for Winter ’25. I find it a bit comforting to think about snow as a way to cool down in this 80/90 degree weather we’ve been having in Boston. Mochi (my Pomeranian) would […]

Winter ’25 is almost here! Learn more about user management and check out Be Release Ready to discover more resources to help you prepare for Winter ’25. We’re continuing to innovate in Setup starting with user access and user management. We have several exciting enhancements in store for Winter ’25–many thanks to your feedback and […]

In today’s fast-paced world, it’s harder than ever to stay on top of everything happening in your business. Managers and sellers constantly juggle multiple priorities, jumping from prospect meetings to pipeline reviews and forecast calls, and need to react quickly to changes to accelerate their pipeline. They need a clear, comprehensive view of their pipeline, […]

Editor’s note: This post was updated on November 14, 2024, with the latest information and resources. Empowering your teams with real-time insights is key to staying competitive. Agentforce gives you the tools to create customized agents with development options that best suit your company’s needs.  When setting up custom agent actions, a common use case […]

Admins are being tasked at a growing rate to integrate with more sources of information to tie back to their Salesforce implementations. You might be hearing a lot of questions about Data Cloud, like how it can help with modern integrations and where it fits into Einstein and artificial intelligence (AI). The good news is […]

Are you ready, Awesome Admins? It’s almost time for the Winter ’25 Salesforce Release! An essential part of every admin’s job is staying on top of the latest Salesforce Releases. Three times a year, Salesforce releases new features and updates to our technology, enabling users everywhere to take advantage of the latest and greatest that […]

In your role, you may struggle to bring innovation to your organization, especially if the process involved is already well-defined. Or maybe you just need a way to uncover best practices and additional depth on features and capabilities you already use. These two opportunities are the essence of My Service Journey, a new tool to […]