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Test your way to smarter Service Replies

Test Your Way to Smarter Service Replies Using Prompt Builder

If your service reps are feeling the pressure, they’re not alone. According to the latest State of Service report, 86% say customer expectations are higher than ever. That’s where you come in. As an admin, you’re the one making sure your team has the tools to meet those expectations. Enter: Service Replies. This artificial intelligence […]

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be release ready for summer 25

Admin Release Countdown: Get Ready for Summer ’25

Are you ready, Awesome Admins? It’s almost time for the Summer ’25 Salesforce Release! An essential part of every admin’s job is staying on top of the latest Salesforce Releases. Three times a year, Salesforce releases new features and updates to our technology, enabling users everywhere to take advantage of the latest and greatest that […]

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A test-driven approach to building better agents

A Test-Driven Approach to Building Better Agents

When you first create an agent—like a service agent for support queries—it can be tempting to deploy it right away. However, by following a test-driven development (TDD) approach, you write tests first, set clear expectations, and then build your agent to pass these tests. This process, combined with creating a robust test dataset and running […]

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Data Cloud Governance: Protect and Scale Your Data

Data Cloud Governance: Protecting Your Data in the Agentic Landscape

Editor’s note: This post was updated on July 21, 2025, with the latest information and resources. Salesforce Admins have been waiting patiently for native governance solutions in Salesforce Data Cloud. We’re happy to share that the wait is over! Data Cloud Governance is now Generally Available (GA) for you to use with Salesforce Data Cloud […]

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TDX Highlights: Top Announcements for Admins

Top TDX 2025 Announcements for Admins

Wow! Not only has TDX given us the chance to connect, learn, build, and become Agentblazers together, but there have also been some game-changing announcements in the keynote for admins working with artificial intelligence (AI) in Salesforce.  This year’s keynote follows the story of an Agentforce customer redefining their customer experience with intelligent products and […]

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